Head of IT & Digital Transformation (Hospitality)

EATX; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Eatx, a Dubai-based hospitality group, is seeking an experienced Head of IT to steer technology strategy, infrastructure and digital transformation across a growing portfolio of brands and venues.

This strategic lead role requires deep tech expertise aligned with hospitality operations, to deliver scalable, secure and commercially focused IT solutions that support growth and guest experiences.

Qualifications

• 10+ years of progressive IT leadership experience, preferably in Hospitality / F&B.
• Experience managing multi-site / multi-brand environments.
• Expertise in restaurant POS, ERP, integrations, infrastructure and cybersecurity.
• Commercially minded with strong data, reporting and revenue controls.
• Strategic leader capable of transformation and operational continuity.

Responsibilities

• Lead group-wide IT strategy, digital transformation and technology roadmap.
• Oversee IT infrastructure, networks, cybersecurity and 24/7 business continuity across all venues and Head Office.
• Lead POS, ERP, inventory, reservations, HR/payroll, CRM and system integrations.
• Drive data, BI, flash reporting and real-time outlet profitability visibility.
• Establish IT governance, access controls, revenue assurance and internal controls.
• Lead technology setup for new restaurant openings and expansion projects.
• Build and develop a high-performing IT team, manage vendors and SLAs.
• Own IT budgeting, cost optimisation and technology ROI.
• Partner with Operations, Finance and senior leadership to leverage technology for efficiency and guest experience.

Skills

IT leadership

Hospitality domain

Multi-site leadership

Strategic tech planning

Cybersecurity

Education

Bachelor's degree in CS or related

Tools

POS systems

ERP integrations

BI / reporting

Cloud infrastructure

Job description

Eatx, a Dubai-based hospitality group, is seeking an experienced Head of IT to steer technology strategy, infrastructure and digital transformation across a growing portfolio of brands and venues.

This strategic lead role requires deep tech expertise aligned with hospitality operations, to deliver scalable, secure and commercially focused IT solutions that support growth and guest experiences.