Head of Housekeeping: Elevate Guest Experience & Operations

IHG Hotels & Resorts; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Housekeeping Manager for Holiday Inn Dubai Business Bay in Dubai. You will lead a housekeeping and laundry team, ensure rooms and public areas meet guest expectations, and manage supplies and budgets to maximise profitability.

You will coach staff, maintain standards, and ensure compliance with local laws, IHG brand standards, and safety guidelines while delivering memorable guest experiences in a premium hotel setting.

Qualifications

• Minimum 3 years in a managerial role.
• Experience leading a housekeeping team and operations.
• Degree or diploma in hospitality or related field.

Responsibilities

• Manage, coach, and develop a housekeeping and laundry team.
• Ensure public areas and guest rooms meet standards.
• Maintain and order supplies while minimizing waste to support sustainability.
• Assist with budgets to maximise profitability.
• Address guest requests including VIPs and repeat visitors.
• Support deep cleaning projects and cover busy periods.
• Ensure compliance with local laws, IHG brand standards and safety standards.

Skills

Communication skills

Interpersonal skills

Leadership experience

Hospitality knowledge

Education

Bachelor's or Diploma in Hospitality

Tools

Hotel management software

Microsoft Office

Job description

IHG Hotels & Resorts is seeking a Housekeeping Manager for Holiday Inn Dubai Business Bay in Dubai. You will lead a housekeeping and laundry team, ensure rooms and public areas meet guest expectations, and manage supplies and budgets to maximise profitability.

You will coach staff, maintain standards, and ensure compliance with local laws, IHG brand standards, and safety guidelines while delivering memorable guest experiences in a premium hotel setting.