Housekeeping Supervisor: Elevate Guest Experience

IHG Hotels & Resorts; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

IHG Hotels & Resorts in Dubai Business Bay is seeking an experienced Housekeeping Supervisor to lead the day-to-day housekeeping operations across 275 hotel rooms and 120 apartments. You’ll manage staff performance, uphold standards, and ensure a welcoming environment for guests.

You will direct activities, coach managers, ensure SOP compliance, and coordinate with other departments to deliver exceptional guest experiences while maintaining safety and efficiency.

Qualifications

• Excellent communication and strong interpersonal skills.
• Direct Managerial experience over a team.
• Minimum 2 years in a supervisory role.

Responsibilities

• Direct everyday activities, attending morning briefings.
• Develop performance through coaching and feedback, and create development goals.
• Follow all Housekeeping SOPs daily.
• Promote teamwork and coordinate with other shifts and departments.
• Interact with guests, VIPs, and long stays to ensure guest satisfaction.

Skills

Communication

Interpersonal skills

Leadership

Education

Bachelor's Degree/Diploma in hospitality or related field

Job description

IHG Hotels & Resorts in Dubai Business Bay is seeking an experienced Housekeeping Supervisor to lead the day-to-day housekeeping operations across 275 hotel rooms and 120 apartments. You’ll manage staff performance, uphold standards, and ensure a welcoming environment for guests.

You will direct activities, coach managers, ensure SOP compliance, and coordinate with other departments to deliver exceptional guest experiences while maintaining safety and efficiency.