Head of E-Commerce – Grocery Segment

Confidential Careers; Abu Dhabi Emirate; On-site; AED 400,000 - 650,000; Full time

Job summary

A publicly listed company headquartered in Abu Dhabi is seeking an experienced Head of E-Commerce to lead the growth and transformation of our Grocery E-Commerce business.

We are looking for a proven e-commerce leader with a track record across e-commerce, online grocery, retail or FMCG, combining strategic vision with commercial acumen and strong leadership to scale a high-performing digital business.

Qualifications

• Leadership and people management
• Strategic thinking and business acumen
• Data-driven decision making
• Customer-centric mindset

Responsibilities

• Own and drive the overall e-commerce strategy, P&L, revenue and profitability for the Grocery business.
• Develop and execute strategies to accelerate online sales, customer acquisition, retention and lifetime value.
• Lead the digital trading, merchandising, pricing and promotional strategy to maximize commercial performance.
• Drive improvements across conversion, traffic, basket size, pricing and promotional ROI.
• Own the end-to-end digital customer journey, delivering a seamless, engaging and differentiated online shopping experience.
• Collaborate with Marketing, Commercial, Supply Chain, Operations, Technology and Finance to deliver sustainable and profitable growth.
• Utilize data, analytics and customer insights to identify growth opportunities and support data-driven decisions.
• Build and develop a high-performing e-commerce organization, managing key external partners, marketplaces and tech platforms.
• Identify and implement new digital channels and technologies to strengthen competitive position.
• Establish and monitor clear commercial and operational KPIs, driving continuous improvement.

Job description

We are a publicly listed company headquartered in Abu Dhabi, seeking an experienced and commercially driven Head of E-Commerce to lead the growth and transformation of our Grocery E-Commerce business.

We are looking for a proven e-commerce leader with a strong track record across e-commerce, online grocery, retail or FMCG, combining strategic vision, commercial expertise and strong leadership capabilities to build, scale and deliver a high-performing digital business.

This is a senior leadership opportunity for a strategic yet hands-on professional with deep expertise in scaling online grocery businesses. The role will encompass digital strategy, P&L ownership, customer experience, marketplace growth, conversion, digital merchandising and operational excellence.

Key Responsibilities

• Own and drive the overall e-commerce strategy, P&L, revenue and profitability for the Grocery business.
• Develop and execute strategies to accelerate online sales, customer acquisition, retention and lifetime value.
• Lead the digital trading, merchandising, pricing and promotional strategy to maximize commercial performance.
• Drive improvements across conversion, traffic, basket size, pricing and promotional ROI.
• Own the end-to-end digital customer journey, delivering a seamless, engaging and differentiated online shopping experience.
• Collaborate closely with Marketing, Commercial, Supply Chain, Operations, Technology and Finance to deliver sustainable and profitable growth.
• Utilize data, analytics and customer insights to identify growth opportunities, optimize performance and support data-driven decision-making.
• Build, lead and develop a high-performing e-commerce organization, while managing key external partners, marketplaces and technology platforms.
• Identify and implement new digital channels, technologies and emerging commerce opportunities to strengthen the business's competitive position.
• Establish and monitor clear commercial and operational KPIs, driving continuous improvement across growth, profitability, customer experience and efficiency.