Head of Digital CX & Service Design

foregroundllc; Dubai; On-site; AED 450,000 - 800,000; Full time

Job summary

Foreground is partnering with a trailblazing FinTech in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. The role demands designing seamless interactions, improving service models, and embedding a data-driven approach to CX enhancement.

The ideal candidate will bring strong digital CX expertise, with experience in journey mapping, service design, customer analytics, and continuous improvement, and will collaborate across

Responsibilities

• Elevate the end-to-end user journey across digital platforms.
• Design seamless customer interactions and improve service models.
• Embed a data-driven approach to CX improvement.
• Collaborate across functions to place the customer at the center of the business.

Skills

Journey mapping

Service design

Customer analytics

Continuous improvement

FinTech experience

Job description

Foreground is partnering with a trailblazing FinTech in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. The role demands designing seamless interactions, improving service models, and embedding a data-driven approach to CX enhancement.

The ideal candidate will bring strong digital CX expertise, with experience in journey mapping, service design, customer analytics, and continuous improvement, and will collaborate across