Head of Customer Experience

foregroundllc; Dubai; On-site; AED 450,000 - 800,000; Full time

Job summary

Foreground is partnering with a trailblazing FinTech in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. The role demands designing seamless interactions, improving service models, and embedding a data-driven approach to CX enhancement.

The ideal candidate will bring strong digital CX expertise, with experience in journey mapping, service design, customer analytics, and continuous improvement, and will collaborate across

Responsibilities

• Elevate the end-to-end user journey across digital platforms.
• Design seamless customer interactions and improve service models.
• Embed a data-driven approach to CX improvement.
• Collaborate across functions to place the customer at the center of the business.

Skills

Journey mapping

Service design

Customer analytics

Continuous improvement

FinTech experience

Job description

Foreground is partnering with an innovative FinTech organisation in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. The company is scaling rapidly and requires a leader who can design seamless customer interactions, enhance service models, and embed a data-driven approach to CX improvement.

We are seeking a CX professional with strong digital experience, ideally from FinTech, e-commerce, or technology-led industries. The ideal candidate must be proficient in journey mapping, service design, customer analytics, and continuous improvement. Strong collaboration skills and a user-centric mindset are essential for this role.