Head of Digital

Tanqeeb; Abu Dhabi; On-site; AED 551,000 - 845,000; Full time

Job summary

Tanqeeb is recruiting a Head of Digital to lead a major digital transformation and customer experience agenda in the UAE. You will define and execute digital strategy, oversee platforms, and drive evolution of the customer proposition across business, technology, product and data functions.

You will own end-to-end journeys and lead large-scale programmes, partnering with senior stakeholders to deliver measurable improvements in customer experience and commercial performance.

Responsibilities

• Define and execute the long-term digital strategy and transformation roadmap.
• Lead the development and enhancement of customer-facing digital platforms.
• Own end-to-end digital customer journeys, from acquisition and onboarding through to ongoing engagement and servicing.
• Lead large-scale digital transformation programmes involving multiple business and technology functions.
• Identify opportunities to improve customer experience, automation and digital adoption.
• Establish clear priorities, delivery standards and measures of success across the digital portfolio.
• Partner closely with senior stakeholders across Product, Technology, Data, Operations and other business functions.
• Lead and develop a high-performing digital organisation and senior leadership team.

Job description

Head of Digital

We are partnering with a leading organisation in the UAE to appoint a Head of Digital to lead a significant digital transformation and customer experience agenda.

This is a senior leadership position with responsibility for defining and executing the organisation's digital strategy, overseeing key digital platforms and driving the continued evolution of its customer proposition.

The successful individual will lead across business, technology, product and data functions, ensuring digital initiatives translate into tangible improvements in customer experience and commercial performance.

Key Responsibilities

Define and execute the long-term digital strategy and transformation roadmap. Lead the development and enhancement of customer-facing digital platforms. Own end-to-end digital customer journeys, from acquisition and onboarding through to ongoing engagement and servicing. Lead large-scale digital transformation programmes involving multiple business and technology functions. Identify opportunities to improve customer experience, automation and digital adoption. Establish clear priorities, delivery standards and measures of success across the digital portfolio. Partner closely with senior stakeholders across Product, Technology, Data, Operations and other business functions. Lead and develop a high-performing digital organisation and senior leadership team. Maintain appropriate governance and oversight across major digital initiatives.

Experience Required

Significant experience leading digital transformation, digital platforms or customer experience within a large, complex organisation. Must come from a Business Banking background. Proven experience owning and delivering large-scale digital transformation programmes. Strong understanding of digital products, customer journeys and platform development. Experience leading sizeable cross-functional teams. Excellent senior stakeholder management skills. Strong commercial mindset with the ability to connect digital investment to measurable business outcomes.

This is an opportunity to take ownership of a major digital agenda with significant scope, investment and executive-level visibility.