Head of Digital Customer Experience & Journeys

Foreground LLC; Dubai; On-site; AED 400,000 - 600,000; Full time

Job summary

Foreground is partnering with a FinTech in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. You will lead a data-driven CX strategy in a fast-moving tech environment, shaping seamless interactions and scalable service models.

As a CX leader, you will guide journey mapping, service design, and analytics, collaborating with product, engineering, and marketing to deliver customer-centric experiences that drive growth and retention.

Qualifications

• Strong experience in journey mapping, service design, and customer analytics.
• Data-driven CX improvement across digital platforms.
• FinTech/e-commerce/tech background preferred.

Responsibilities

• Design end-to-end customer journeys across digital platforms.
• Elevate CX and service models to improve satisfaction and loyalty.
• Embed a data-driven approach to CX improvement and performance tracking.
• Collaborate with cross-functional teams to deliver seamless customer experiences.

Skills

Journey mapping

Service design

Customer analytics

Continuous improvement

Digital platforms

Leadership

Job description

Foreground is partnering with a FinTech in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. You will lead a data-driven CX strategy in a fast-moving tech environment, shaping seamless interactions and scalable service models.

As a CX leader, you will guide journey mapping, service design, and analytics, collaborating with product, engineering, and marketing to deliver customer-centric experiences that drive growth and retention.