Head of Customer Experience

Foreground LLC; Dubai; Presencial; AED 400.000 - 600.000; Jornada completa

Descripción de la vacante

Foreground is partnering with a FinTech in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. You will lead a data-driven CX strategy in a fast-moving tech environment, shaping seamless interactions and scalable service models.

As a CX leader, you will guide journey mapping, service design, and analytics, collaborating with product, engineering, and marketing to deliver customer-centric experiences that drive growth and retention.

Formación

• Strong experience in journey mapping, service design, and customer analytics.
• Data-driven CX improvement across digital platforms.
• FinTech/e-commerce/tech background preferred.

Responsabilidades

• Design end-to-end customer journeys across digital platforms.
• Elevate CX and service models to improve satisfaction and loyalty.
• Embed a data-driven approach to CX improvement and performance tracking.
• Collaborate with cross-functional teams to deliver seamless customer experiences.

Conocimientos

Journey mapping

Service design

Customer analytics

Continuous improvement

Digital platforms

Leadership

Descripción del empleo

Foreground is partnering with an innovative FinTech organisation in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. The company is scaling rapidly and requires a leader who can design seamless customer interactions, enhance service models, and embed a data-driven approach to CX improvement.

We are seeking a CX professional with strong digital experience, ideally from FinTech, e-commerce, or technology-led industries. The ideal candidate must be proficient in journey mapping, service design, customer analytics, and continuous improvement. Strong collaboration skills and a user-centric mindset are essential for this role.