Head of AI-Driven Operations Strategy

Capital.com; United Arab Emirates; Remote; AED 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Work-Life Harmony

Generous Time Off

Employee Referral Program

Comprehensive Health & Pension

Workation with 30 extra days remote

Volunteer Days

Zusammenfassung

Capital.com is seeking an experienced AI and operations leader to shape the company’s AI strategy and own end-to-end delivery across Operations. You will build business cases, lead cross-functional teams with product, engineering and risk, and drive automation to reduce manual effort.

You will also own capacity planning, process redesign and the measurement of benefits, reporting to the COO. This is a high-impact role in a fast-growing fintech with remote work options.

Qualifikationen

• Significant experience in operational strategy and transformation in regulated environments.
• Proven AI or automation strategy delivery from use cases to deployment.
• Experience leading operations managers, analysts, planners or improvement specialists.
• Track record running an improvement portfolio with business cases and prioritisation.
• Understanding of capacity/workforce planning and demand forecasting.
• Lean, Six Sigma or similar process-improvement expertise.
• Familiarity with first-line control frameworks and risk/compliance collaboration.
• Strong analytical skills; ability to present recommendations to senior leaders.

Aufgaben

• AI strategy and delivery: set strategy for Operations and own its end-to-end delivery.
• AI automation: target automated share of work and measure capacity released.
• Strategy and roadmap: build a team translating strategy into an AI roadmap.
• Capacity and workforce planning: build forecasting models for resource allocation.
• Process redesign: lead cross-functional redesign and automation initiatives.
• Operational controls: document controls and coordinate testing with risk/compliance.
• Portfolio management: manage the improvement portfolio and prioritise initiatives.
• Measuring benefits: define baselines and assess impact on service quality and cost.

Kenntnisse

Operational strategy

Automation strategy

Team leadership

Portfolio management

Capacity planning

Process improvement

Risk & Compliance

Data analysis

Tools

Tableau

Jira

Process mining platforms

Jobbeschreibung

Capital.com is seeking an experienced AI and operations leader to shape the company’s AI strategy and own end-to-end delivery across Operations. You will build business cases, lead cross-functional teams with product, engineering and risk, and drive automation to reduce manual effort.

You will also own capacity planning, process redesign and the measurement of benefits, reporting to the COO. This is a high-impact role in a fast-growing fintech with remote work options.