Head Hostess

Ennismore; Dubai; On-site; AED 223,000 - 335,000; Full time

Benefits offered by this job

Hotel discounts

Staff events & nights

Job summary

Ennismore in Dubai is seeking a proactive Front of House supervisor to lead, train and develop a team across reception and events. You will coordinate rosters, manage reservations, and ensure compliance with licensing and safety standards while driving guest satisfaction.

You will implement strategies to increase sales, manage vendor relationships, and mentor staff to deliver consistent high-quality service at all events and venues in the group.

Qualifications

• Proven leadership and team development experience with ability to train, mentor, and motivate staff.
• Experience planning and coordinating events, with demonstrated ability to execute successful group events and parties.
• Proficiency with reservation and table management systems.
• Strong administrative and database management skills with experience in creating reporting templates.
• Proficiency in Microsoft Office Suite.
• Sales and revenue management experience with proven upselling track record.
• Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements.

Responsibilities

• Train the reception hostess team to high standards and build morale with action plans for development.
• Assign areas of responsibility to front-of-house staff.
• Assist with performance evaluations of line staff.
• Post and review comments with FOH Manager and Venue Manager.
• Prepare daily, weekly and monthly rosters with Operations.
• Ensure licensing regulations and health/safety procedures are followed by all staff.
• Lead daily team meetings in the Venue Manager's absence.
• Control stock of stationary and equipment to manage costs.
• Maximize revenue through upselling and events planning.
• Develop strategies to increase sales and guest offerings.
• Manage reservations and the table management system.
• Maintain and report on guest databases and weekly templates.
• Plan, organize and execute group events and festive occasions.
• Engage with hotel concierges to grow guest referrals and partnerships.
• Attend external networking events and maintain venue relationships.
• Oversee event guest lists and post-event follow-ups.

Skills

Leadership

Team development

Staff training

Event planning

Upselling

Reservation systems

Table management

MS Office

Networking

Health & safety

Market knowledge

Job description

How does your working day look like

• Responsible for the training of all reception hostess team members to ensure consistent and high quality standards discipline and build up high team morale creating action plans for team member development
• Assign areas of responsibility to reception hostess staff
• Assist with performance evaluation of line staff
• Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager
• Prepare the daily weekly monthly roster in co-ordination with the Operations team
• Be fully aware of the Venue licensing regulations health and safety procedures and to follow them and ensure that all team members are fully trained
• Conduct daily team member communication meetings in the absence of the Venue Manager
• Adherence to stock control and par stocks of stationary and of equipment controlling costs
• Assist manage and control the use and upkeep of equipment s and assets
• Maximize revenue through sales and increase the revenue through up-selling effective training and motivational techniques with regards to Events and Party Night Tables
• Assist in developing strategies to increase sales
• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering themes
• Manage Reservations and Table Management System
• Manage Database and upkeep of information create reporting templates to update weekly
• Manage yearly marketing calendar of events and promotions around town
• Establish relationships with hotel concierges by supporting their profession by hosting their meetings 4 per year invitational concierge cocktails and staying in contact on a regular basis
• Tracking of reservations coming from hotel concierges and administering concierge appreciation program
• Attend all external networking events as directed by Venue Manager and Managing Partner
• Oversee the weekly What s on sheet where management of each restaurant is informed on current events that may affect business
• Information gathered via networking and internet research includes Plan organize and execute group events parties and festive events at the Venue
• Ensure success profitability and guest satisfaction is achieved during these events
• Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner
• Personal follow-up via phone or email within one week of the event and update the template report as needed and file
• Oversee mailing of official thank-you letter in the month following the event
• Introducing potential clients to the venue

What s in it for you

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the worldBenefit from great offers from our numerous cooperation partnersBe part of our hilarious staff parties and much more

Your personality counts more than your CV

• Minimum of 2 years' experience in Food & Beverage or hospitality sector
• Hotel or upscale venue operational experience
• Proven leadership and team development experience with ability to train, mentor, and motivate staff
• Event planning and coordination experience, with demonstrated ability to execute successful group events and parties
• Proficiency with reservation and table management systems
• Strong administrative and database management skills with experience in creating reporting templates
• Proficiency in Microsoft Office Suite
• Sales and revenue management experience with proven track record in upselling and maximising revenue
• Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements
• Excellent interpersonal and networking abilities with experience building and maintaining professional relationships
• Middle East hospitality experience (preferred)
• Ability to reinforce change through effective communication, support, and own behaviours when implementing creative solutions