Hostess

Ennismore; Dubai; On-site; AED 45,000 - 78,000; Full time

Benefits offered by this job

Free hotel stays (ten nights/year)

Employee discounts at bars/restaurants

Partner offers

Staff events and parties

Job summary

Ennismore’s 25hours Hotel One Central is seeking a friendly host to welcome guests, manage seating, and coordinate with kitchen and service teams. You will maintain a polished reception area, handle reservations, and assist with guest inquiries to ensure a seamless dining experience.

Knowledge of restaurant operations, strong English communication, and prior hospitality experience are highly valued. Prioritizing guest satisfaction and teamwork will be essential in this role at a vibrant Dubai

Qualifications

• Knowledge of restaurant operations and guest relations.
• Ability to read English to comprehend requests, memos, reservations, and event orders.
• Ability to speak English sufficiently for small staff meetings.
• Ability to remember and promote menu items.
• Ability to move through a crowded room to seat guests.
• Ability to handle guest complaints with empathy and solutions.
• High school graduate or equivalent is required.
• Six months to one year of serving experience preferred.
• Additional language ability is a plus.

Responsibilities

• Greet guests in a polished, confident, upbeat manner aligned with the 25hours tone.
• Manage seating, flow, and table allocations based on reservations and walk-ins.
• Accommodate special guest requests and communicate with the service team.
• Maintain up-to-date knowledge of menus, events, seating and guest preferences.
• Handle complaints, feedback, and queries professionally with resolution or escalation.
• Maintain presence at the host stand during service to ensure a seamless reception.
• Input, update, and review reservations and seating plans in the system.
• Confirm details and communicate changes to team members.
• Answer calls promptly and record inquiries or bookings accurately.
• Coordinate with kitchen, service, and bar for timing based on guest volume.
• Keep reception and entrance clean and organized; assist with clearing and resetting tables.
• Perform side duties like updating seating charts and menu distribution.
• Follow grooming and uniform standards reflecting a stylish appearance.
• Ensure compliance with fire, health, safety, and licensing standards.
• Support teamwork and collaboration across departments.

Skills

Restaurant operations

English communication

Menu knowledge

Guest seating

Conflict resolution

Team collaboration

Hospitality experience

Multitasking

Additional language

Education

High School diploma or equivalent

Job description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the 25hours tone of voice.
• Manage guest seating, flow, and table allocations based on reservations and walk-ins, ensuring fairness and efficiency across all service sections.
• Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded.
• Maintain up-to-date knowledge of menus, special events, seating arrangements, and guest preferences.
• Handle guest complaints, feedback, and queries professionally, ensuring resolution or escalation when appropriate.
• Maintain presence at the host stand at all times during service, ensuring seamless guest reception and restaurant ambiance.
• Accurately manage reservations using the restaurant's system, including inputting, updating, and reviewing guest data and seating plans.
• Confirm reservation details, guest counts, and preferences, and communicate any changes to relevant team members.
• Answer phone calls promptly and professionally (within two rings), assist with inquiries, and record messages or bookings accurately.
• Coordinate with the kitchen, service, and bar teams to maintain pace and timing of service based on guest volume and flow.
• Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required.
• Perform assigned side duties such as updating seating charts, polishing menus, or assisting with menu distribution.
• Follow grooming and uniform standards as set by 25hours, always reflecting a stylish and refined appearance.
• Ensure compliance with all fire, health, safety, and hygiene standards, as well as local and internal licensing requirements.
• Support a strong sense of teamwork, collaboration, and mutual respect within the restaurant and across departments.

Qualifications

Your personality counts more than your CV …

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• High school graduate or equivalent required.
• Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred
• Additional language ability preferred.

Additional Information

Additional Information

What's in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...