Hardware Support Technician – Desktop & Deskside Support

Exasoft; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Exasoft in Dubai is seeking a Hardware Support Technician with 2-3 years of IT experience to manage desktops, workstations and notebooks, perform break-fix, and support end users across the organization.

The role emphasizes on-site maintenance, weekly inventory reporting, supplier coordination, and adherence to established processes while delivering strong customer service in English and local languages.

Qualifications

• Minimum two years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting.
• Having good communication skills and customer management experience with clients in and outside India.
• The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed

Responsibilities

• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
• Interface with multiple levels of end users, management, VIPs and local technical staff
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Skills

Windows desktops

Office apps

English communication

Customer management

Network configurations

Asset management

Hardware break-fix

Job description

Minimum two years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting. Having good communication skills and customer management experience with clients in and outside India. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed

TOTAL YEARS OF PROFESSIONAL EXPERIENCE

2-3 years of experience in IT

ROLES & RESPONSIBILITIES

The roles and responsibilities of Hardware Support Technician are as follows:

• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
• Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

TECHNICAL SKILLS & CERTIFICATIONS

Technical Skills

• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Effective communication in English and local languages