Hardware And Networking Engineer

SOS Computer Technology LLC; Abu Dhabi, Sharjah, Dubai; On-site; AED 45,000 - 56,000; Full time

Benefits offered by this job

Company Visa

Company Accommodation

Company Car

Petrol Fuel

Salik

Parking expenses

Car Maintenance

Company SIM Card

Job summary

SOS Computer Technology LLC is hiring an IT ICT Solutions Engineer in the UAE to support system integration projects, presales activities, and AMC customer sites. The role requires strong IT/ICT knowledge, troubleshooting skills, and coordination with vendors.

The ideal candidate will handle LAN/WAN networking, switches, routers, Wi‑Fi and IT infrastructure while contributing to proposals, BOQs, and solution designs. UAE driving licence and relevant certifications are advantageous.

Qualifications

• Bachelor's degree in IT or related field with 2–5 years of IT ICT system integration experience.
• Experience in IT ICT System Integration or ELV/ICT projects an advantage.
• UAE experience and driving licence preferred; CCNA/CompTIA or equivalent certifications are beneficial.

Responsibilities

• Provide day-to-day IT/ICT support to SOS group companies and sites.
• Support presales activities, prepare technical proposals and site surveys.
• Configure IT equipment, troubleshoot networks, and coordinate with vendors.
• Assist in AMC site support, maintenance, and documentation.

Skills

LAN/WAN networking

TCP/IP

Wi-Fi networking

Network hardware

IT troubleshooting

Presales capability

Documentation

Education

Bachelor's degree in IT/Computer Engineering/Electronics/Networking

Tools

Cisco

HPE/Aruba

Huawei

Fortinet

TP-Link

Job description

IT ICT Solutions Engineer

Company SOS Computer Technology LLC

Location UAE

Department IT ICT System Integration

Position IT ICT Solutions Engineer

Salary AED 4 000 AED 5 000 per month

UAE Driving license Mandatory

About the Role

SOS Computer Technology LLC is looking for an strong IT ICT Solutions Engineer strong to support the company s group companies System Integration projects presales activities and AMC customer sites The ideal candidate should have a strong combination of strong IT ICT technical knowledge system integration experience troubleshooting skills and presales capability strong The role will involve working with customers vendors internal teams and project teams to deliver effective technical solutions

Key Responsibilities

1. IT ICT Support Group Companies Provide day-to-day IT and ICT technical support to SOS group companies Troubleshoot computers laptops printers network connectivity Wi-Fi and related IT infrastructure Support LAN WAN switches routers access points structured cabling and basic network security Configure and maintain IT equipment and user devices Coordinate with Internet Service Providers and technology vendors when required Maintain IT asset records and documentation Provide remote and on-site technical support
2. Presales System Integration Understand customer requirements and develop suitable IT ICT solutions Prepare technical proposals BOQs equipment selections and solution designs Assist the sales team with technical presentations and customer meetings Conduct site surveys and prepare site survey reports Prepare network diagrams system architecture and technical documentation Select appropriate products brands and technologies based on project requirements Obtain and evaluate quotations from distributors and vendors Support preparation of commercial and technical tender submissions Conduct product demonstrations and proof-of-concept activities where required
3. AMC Customer Site Support Provide technical support for AMC customers and contracted sites Attend preventive and corrective maintenance visits Troubleshoot IT ICT and network-related issues Perform health checks and recommend corrective actions Maintain service reports maintenance records and issue logs Coordinate with customers and internal teams to close technical issues within agreed timelines Identify opportunities for upgrades replacements and additional solutions at AMC sites
4. Project Support Implementation Assist project teams with installation configuration testing and commissioning of IT ICT systems Coordinate with site teams consultants main contractors and vendors Support system integration and interoperability between different technologies Perform testing and troubleshooting during project implementation Prepare as-built documentation and handover documents where required Ensure installations comply with approved technical specifications and project requirements

Required Technical Skills

The candidate should have working knowledge of LAN WAN and TCP IP networking Managed and unmanaged network switches Routers and firewalls Wi-Fi and wireless networking Structured cabling and network infrastructure Servers and basic virtualization concepts Windows operating systems and Microsoft 365 IP addressing VLANs DHCP and DNS Network troubleshooting and diagnostics CCTV Access Control and other ELV systems advantage AV and Smart Classroom solutions advantage Basic cybersecurity and network security concepts IT asset management and documentation Presales Skills Preparation of BOQ and technical specifications Product selection and comparison Preparation of technical compliance sheets Vendor distributor coordination Preparation of technical proposals Site surveys and technical assessments Basic network system design Understanding of tender requirements Customer presentations and technical discussions Ability to recommend cost-effective technical solutions

Qualifications

Experience Bachelor s Diploma in strong IT Computer Engineering Electronics Networking or a related field strong strong 2 5 years of experience strong in IT ICT System Integration or ELV ICT projects UAE experience is preferred UAE driving licence is preferred Relevant certifications such as strong CCNA CompTIA Microsoft Fortinet Huawei Cisco Aruba or equivalent strong will be an advantage

Personal Attributes

Strong troubleshooting and analytical skills Good communication and interpersonal skills Customer-focused approach Ability to work independently and as part of a team Willingness to travel to customer and AMC sites within the UAE Ability to handle multiple projects and priorities Good documentation and reporting skills Professional attitude and willingness to learn new technologies Ability to work under project tender deadlines

Compensation & Benefits

Monthly Salary AED 4 000 AED 5 000 depending on experience and technical capability

Company Benefits

• Company Visa
• Company Accommodation
• Company Car
• Petrol Fuel
• Salik
• Parking expenses
• Car Maintenance
• Company SIM Card

Reporting

The IT ICT Solutions Engineer will report to the strong Management Head of IT ICT Project Presales Management strong as applicable

Key Performance Areas

Performance will be evaluated based on Quality and response time of IT support AMC customer satisfaction Successful resolution of technical issues Quality of presales proposals and BOQs Technical accuracy of solutions Project implementation support Vendor coordination Documentation and reporting Identification of new business opportunities Adherence to company procedures and customer commitments Willingness to travel 100

Preferred Work Location

In person

Strong knowledge of IT infrastructure, networking and ICT solutions Good understanding of LAN/WAN, TCP/IP, VLAN, DHCP, DNS and Wi‑Fi Experience with Cisco, HPE/Aruba, Huawei, Fortinet, TP‑Link or similar networking products Ability to design and configure network solutions Knowledge of switches, routers, firewalls, wireless access points and network security Strong IT troubleshooting and problem‑solving skills Experience in system integration and ELV/ICT projects Ability to conduct site surveys and technical assessments Strong presales and solution design skills Ability to prepare BOQs, technical proposals, compliance sheets and quotations Ability to understand customer requirements and recommend appropriate technical solutions Good knowledge of IT hardware, servers, PCs, laptops, printers and peripherals Basic knowledge of Microsoft 365, Windows Server and virtualization Knowledge of CCTV, Access Control, AV and Smart Classroom solutions will be an advantage Experience handling AMC sites, preventive maintenance and corrective maintenance Ability to prepare network diagrams, system architecture and technical documentation Good vendor/distributor coordination and product sourcing skills Ability to support tenders and technical submissions Good customer‑facing and presentation skills Strong written and verbal English communication Ability to work independently and manage multiple assignments UAE driving licence preferred Willingness to travel to customer and AMC sites across UAE Relevant certifications such as CCNA, CompTIA, Microsoft, Fortinet, Huawei, HPE/Aruba or equivalent will be an advantage.