Field IT/ AV Engineer & CCTV

DYNAMIC EMPLOYMENT SERVICES L.L.C; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Fuel reimbursement

Job summary

DYNAMIC EMPLOYMENT SERVICES L.L.C is seeking an IT / AV Technician in Dubai to handle installation, configuration, commissioning, and maintenance of IT, AV, and security products at customer sites.

The role emphasizes high-quality technical support, adherence to OEM standards, SLAs, and HSE requirements. It is largely field-based (90%), with potential for upgrades and relocation projects.

Qualifications

• Strong troubleshooting and analytical skills.
• Good understanding of computer hardware and software.
• Knowledge of networking fundamentals.
• Good customer service skills, time management and prioritization.
• Ability to work independently with minimal supervision.
• Commitment to continuous learning.

Responsibilities

• Install, configure, commission, and maintain desktops, laptops, servers, printers, scanners, and peripherals.
• Configure user accounts, permissions, shared folders, printers, and network resources.
• Install and configure wired/wireless networking equipment incl. routers, switches, APs, cabling.
• Perform hardware diagnostics and component replacement.
• Execute OS updates, firmware upgrades, and software patches.
• Install, configure, and commission Interactive Flat Panels (IFP) and conduct customer demonstrations.
• Install video conferencing equipment; configure AV systems including cameras, mics, speakers, and presentation systems.
• Troubleshoot display, connectivity, audio, and video issues.
• Install and configure IP CCTV systems, NVR/DVR; set up storage, remote viewing, mobile apps.
• Perform camera positioning, focus adjustment, and recording verification.
• Install and troubleshoot access control systems.
• Support cybersecurity solutions including endpoint protection, firewall, antivirus, email security, and network devices.
• Firmware upgrades and security updates for devices.
• Attend customer service requests within SLA timelines.
• Resolve hardware, software, and network incidents.
• Escalate complex issues to senior engineers.
• Perform preventive maintenance; participate in installations, upgrades, migrations, relocations.
• Read technical drawings and installation plans; ensure compliance with specs and quality standards.

Skills

Troubleshooting

Networking basics

Customer service

Independent work

Continuous learning

Hardware/software knowledge

Education

Diploma or Bachelor’s in IT/CS/Electronics/Engineering

Tools

NVR

DVR

IP cameras

Job description

• The IT / AV Technician handles installation, configuration, commissioning, maintenance, troubleshooting, and repair of IT, AV, and Security products at customer sites.

  
  

• This role involves providing high-quality technical support while adhering to company procedures, OEM standards, SLAs, and HSE requirements.

  
  

• The technician will install and support a wide range of enterprise IT infrastructure, Interactive Flat Panel (IFP) displays, digital collaboration solutions, CCTV surveillance systems, networking equipment, cybersecurity solutions, and related hardware and software.

Key Responsibilities IT Infrastructure Installation & Support

• Install, configure, commission, and maintain desktop computers, laptops, workstations, servers, printers, scanners, and peripheral devices.

  
  

• Configure user accounts, permissions, shared folders, printers, and network resources.

  
  

• Install and configure wired and wireless networking equipment including routers, switches, access points, and structured cabling.

  
  

• Perform hardware diagnostics and component replacement.

  
  

• Execute operating system updates, firmware upgrades, and software patches. Audio Visual (AV) Solutions

  
  

• Install, configure, and commission Interactive Flat Panels (IFP) and Conduct customer demonstrations and user orientation after installation

  
  

• Install video conferencing equipment.

  
  

• Configure cameras, microphones, speakers, touch panels, and presentation systems. • Perform software and firmware updates for AV equipment.

  
  

• Troubleshoot display, connectivity, audio, and video issues. Security Solutions

  
  

• Install and configure IP CCTV surveillance systems, Network Video Recorders (NVR) and Digital Video Recorders (DVR).

  
  

• Configure IP cameras, storage devices, remote viewing, and mobile applications.

  
  

• Perform camera positioning, focus adjustment, and recording verification.

  
  

• Install and troubleshoot access control systems where applicable.

  
  

• Support cybersecurity solutions including endpoint protection, firewall deployment, antivirus, email security, and network security devices.

  
  

• Perform firmware upgrades and security updates for supported devices. Field Service Operations

  
  

• Attend customer service requests within agreed SLA timelines.

  
  

• Resolve hardware, software, and network-related incidents.

• Escalate complex technical issues to senior engineers when necessary.

• Perform preventive maintenance visits according to maintenance schedules.

  
  

• Participate in new installations, upgrades, migrations, and relocation projects.

  
  

• Read technical drawings, network layouts, and installation plans.

  
  

• Ensure installations comply with project specifications and quality standards

Desired Candidate Profile

Required Skills

• Strong troubleshooting and analytical skills.

• Good understanding of computer hardware and software.

• Knowledge of networking fundamentals.

• Good customer service skills, Time management and prioritization skills.

• Ability to work independently with minimum supervision.

• Commitment to continuous learning. Qualifications

• Diploma or bachelor’s degree in information technology, Computer Science, Electronics, Computer Engineering, or a related technical discipline.

• Possession of a valid UAE driving license is preferred.

Preferred certifications include:

• Microsoft Certifications

• Certified CCTV or Security Systems Training and Cyber Security fundamentals.

• OEM Interactive Flat Panel Training

Note:

• The role is 90% field-based, Monday to Friday (Fuel is reimbursed)

• A valid UAE driving license is a must

• Experience in AV and CCTV is mandatory