Hands-On F&B Operations Lead - Service & Quality

EF ZIN GROUP; United Arab Emirates; On-site; AED 89,000 - 134,000; Full time

Job summary

EF ZIN GROUP is seeking a Jr. Operations Manager – F&B in the United Arab Emirates to supervise daily restaurant and beverage outlets, ensure service quality, and uphold food safety standards while supporting the Operations Manager in achieving targets.

You will coordinate between kitchen, service teams, suppliers, and HR, lead staff with coaching, monitor cost controls and inventory, and drive guest satisfaction through efficient, professional service.

Responsibilities

• Assist in overseeing the day-to-day operations of the restaurant/F&B outlets.
• Supervise, guide, motivate, and support F&B staff.
• Ensure customers receive professional and efficient service; monitor guest satisfaction and escalate serious issues as needed.
• Ensure food and beverage quality and presentation; monitor cleanliness and hygiene of all areas.
• Monitor stock, wastage, and costs; coordinate with Store/Purchasing for supplies.
• Support the Operations Manager in achieving daily, weekly, and monthly sales targets; upsell and promote offerings.
• Prepare and submit daily/weekly operational reports; maintain records and communicate with management.
• Coordinate with Kitchen, HR, Finance, Procurement, Store, Marketing and other departments; liaise with suppliers.

Skills

Leadership

Operations management

Customer service

Food safety

Cost control

Team management

Communication

Upselling

Job description

EF ZIN GROUP is seeking a Jr. Operations Manager – F&B in the United Arab Emirates to supervise daily restaurant and beverage outlets, ensure service quality, and uphold food safety standards while supporting the Operations Manager in achieving targets.

You will coordinate between kitchen, service teams, suppliers, and HR, lead staff with coaching, monitor cost controls and inventory, and drive guest satisfaction through efficient, professional service.