Guest Services Telephony Specialist

Radisson Collection; Ras Al Khaimah; On-site; AED 60,000 - 110,000; Full time

Benefits offered by this job

Hotel employee rates

Local country perks

Job summary

Radisson Collection is seeking a friendly Front Office Associate to operate the hotel's switchboard and provide courteous guest service at Radisson Resort Ras Al Khaimah Marjan Island. You will transfer calls, share local information, and help guests with wake-up calls and inquiries.

Join a team that values hospitality excellence, teamwork, and the Yes I Can spirit, offering global brand perks while delivering memorable experiences to guests at this resort on Marjan Island in Ras Al Khaimah.

Qualifications

• Courteous service and proficient switchboard operation.
• Clear and courteous communication with guests.
• Ability to transfer calls and handle wake-up requests.

Responsibilities

• Operate the hotel's switchboard and transfer calls to the appropriate extensions.
• Provide information about hotel facilities and local events to guests.
• Take and deliver accurate messages; handle wake-up calls as requested.
• Promote hotel promotions and services to guests to enhance their stay.

Skills

Switchboard operation

Customer service

Clear communication

Teamwork

Tools

Telephone system

Job description

Radisson Collection is seeking a friendly Front Office Associate to operate the hotel's switchboard and provide courteous guest service at Radisson Resort Ras Al Khaimah Marjan Island. You will transfer calls, share local information, and help guests with wake-up calls and inquiries.

Join a team that values hospitality excellence, teamwork, and the Yes I Can spirit, offering global brand perks while delivering memorable experiences to guests at this resort on Marjan Island in Ras Al Khaimah.