Telephone Operator - Radisson Resort Ras Al Khaimah

Radisson Collection; Ras Al Khaimah; On-site; AED 60,000 - 110,000; Full time

Benefits offered by this job

Hotel employee rates

Local country perks

Job summary

Radisson Collection is seeking a friendly Front Office Associate to operate the hotel's switchboard and provide courteous guest service at Radisson Resort Ras Al Khaimah Marjan Island. You will transfer calls, share local information, and help guests with wake-up calls and inquiries.

Join a team that values hospitality excellence, teamwork, and the Yes I Can spirit, offering global brand perks while delivering memorable experiences to guests at this resort on Marjan Island in Ras Al Khaimah.

Qualifications

• Courteous service and proficient switchboard operation.
• Clear and courteous communication with guests.
• Ability to transfer calls and handle wake-up requests.

Responsibilities

• Operate the hotel's switchboard and transfer calls to the appropriate extensions.
• Provide information about hotel facilities and local events to guests.
• Take and deliver accurate messages; handle wake-up calls as requested.
• Promote hotel promotions and services to guests to enhance their stay.

Skills

Switchboard operation

Customer service

Clear communication

Teamwork

Tools

Telephone system

Job description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

• Provides courteous service to customers by operating the switchboard according to the standards.
• Communicates clearly and courteously using up-beat tone.
• Demonstrates fluency in the use of equipment.
• Transfers incoming calls promptly to the appropriate extension.
• Assists guests to make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
• Responds to customers’ questions regarding the hotel, in-house facilities and local events.
• Takes and delivers accurate and complete messages.
• Accepts, records and executes wake-up calls, insuring the guest is awakened as requested.
• Knows well the Room service menu.
• Ensures that Room service orders are taken care of promptly.
• Monitors the One Touch Service Application Request Manager; acknowledges and responds to requests immediately.
• Is fully aware of Radisson service concepts.
• Is fully aware of and knows how to handle all current and future hotel promotions.
• Increases hotel revenue by promoting food and drink alternatives within the hotel.
• Knows the names of key people within The Radisson Hotel Group.
• Demonstrates teamwork by co-operating and assisting colleagues as needed.
• Handles difficult situations effectively.
• Demonstrates working knowledge of all services and facilities of the hotel and effectively assists the hotel’s guests.
• Uses the “Making it right” approach to respond to negative comments and complaints and notifies Service Manager immediately for appropriate follow-up.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Hotel Name: Radisson Resort Ras Al Khaimah Marjan Island