Guest Services Front Desk Specialist

The First Group Hospitality; Dubai Emirate; On-site; AED 36,000 - 60,000; Full time

Job summary

The First Group Hospitality, Dubai-based, seeks a Front Office Receptionist for TRYP by Wyndham Dubai in Barsha Heights. You will warmly greet guests, handle wake-up calls, take In Room Dining orders, relay messages, manage telephone calls, and maintain flawless front desk operations in a busy 4-star environment, ensuring guest satisfaction from arrival to departure.

Candidate must have 1+ year reception experience in a 4-star property with 250+ inventory, proficient English, and strong

Qualifications

• At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.
• 1 year experience Front Office computer literacy
• Excellent communications skills with proficiency in speaking and writing English
• Team player with excellent planning, organizing skills and problem-solving abilities
• Able to work flexible working hours with rotating shifts
• Pleasant personality and good grooming

Responsibilities

• Ensure brand standards, policies and procedures are adhered to at all times.
• Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant concepts, menu price range, dress code and ambiance, all room types, layout, amenities and locations, room rates, packages and promotions, daily house count and arrivals/departures.
• Maintain cleanliness throughout the areas.
• Organize and implement all special needs, personal preferences and amenity distribution in line with department standards.
• Answer and direct external telephone calls following standard etiquette.
• Takes In Room Dining orders over the telephone and enters order into MICROS system.
• Communicate special instructions to kitchen and expediters.
• Handle guest complaints and take action to resolve problems.
• Accept and relay guest messages, manually, written or via voicemail.
• Maintain and update Opera telephone Directory.
• Prepare admin tasks delegated by the line manager.
• Take wake-up call requests and ensure timely delivery.
• Greet guests with a cheerful and pleasant voice.
• Respond to emergencies calmly according to hotel guidelines.
• Distribute incoming/outgoing faxes and messages.
• Follow SOPs for fire evacuation and emergency situations.
• Develop and maintain positive working relationships with other employees and departments.
• Ensure all guests are checked in/out via DTCM e-service portal and CID systems.
• Log service requests/incidents in FCS/e-connect software.
• Perform other duties as assigned by supervisor/management.

Skills

Reception experience

FO software

English fluency

Team player

Flexible hours

Grooming

Job description

The First Group Hospitality, Dubai-based, seeks a Front Office Receptionist for TRYP by Wyndham Dubai in Barsha Heights. You will warmly greet guests, handle wake-up calls, take In Room Dining orders, relay messages, manage telephone calls, and maintain flawless front desk operations in a busy 4-star environment, ensuring guest satisfaction from arrival to departure.

Candidate must have 1+ year reception experience in a 4-star property with 250+ inventory, proficient English, and strong