Guest Services Executive - Front Office - Madinat Jumeirah Resort

Jumeirah; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Shared accommodation

Comprehensive healthcare and life ins.

Paid annual leave and flight from home

Colleague discounts on food, beverage,

Hotel stays worldwide

Learning & Development programmes

Opportunities for internal mobility

Competitive tax-free salary

Job summary

Madinat Jumeirah is seeking a Guest Services Executive - Front Office to join in September 2026. You will welcome guests, manage check-in/check-out, and coordinate with multiple departments to fulfill guest needs.

The ideal candidate has a hospitality degree and 1–2 years in customer service, with preference for multilingual capability and international experience in luxury settings.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 1–2 years in customer service or front desk within hospitality.
• Experience in international settings and understanding of cultural differences.
• Knowledge of additional languages (Russian, Spanish, French, Arabic) preferred.

Responsibilities

• Welcome guests and manage check-in/check-out accurately and efficiently.
• Respond promptly to guest inquiries and requests.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation, F&B to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints and escalate complex issues when necessary.
• Promote hotel services and upsell where appropriate.
• Maintain accurate guest records and ensure compliance with service standards.
• Support VIP and repeat guest recognition programs.

Skills

Customer service

Front desk

Hospitality industry

Multilingual

Cultural sensitivity

Education

Bachelor’s degree in Hospitality Management

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometers stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.

About the Job:

An exciting opportunity has arisen for a Guest Services Executive - Front Office tojoin Madinat Jumeirah from September 2026 onwards.

The main duties and responsibilities of this role:

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and escalinate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.
• Maintain accurate guest records and ensure compliance with service standards.
• Support VIP and repeat guest recognition programs.

About you:

The ideal candidate for this position will have the following experience and qualifications

• Bachelor’s degree in Hospitality Management, or a related field.
• 1-2 years of experience in customer service or front desk roles within the hospitality industry.
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
• Knowledge of additional languages, like Russian, Spanish, French and Arabic (Desired)

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)