Guest Services Driver & Concierge (Hotel Transport)

Rotana Hotels; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Rotana Hotels in Dubai seeks a guest‑facing Driver to assist arriving and departing guests, escort them to the lobby, and support transportation needs with a professional, service‑driven mindset.

The role requires hospitality training, a valid local driving license, and fluent English. You will maintain knowledge of hotel services, handle guest inquiries, and cooperate with shifts to ensure smooth operations.

Qualifications

• Fluent in English both written and spoken.
• Vocational hospitality training or equivalent.
• Valid local driving license and knowledge of traffic laws.
• Willingness to work in a guest‑facing role in a hotel environment.

Responsibilities

• Greet guests on arrival and farewell, opening car doors and escort to lobby.
• Maintain knowledge of hotel services and respond to guest queries.
• Ensure proper handover between shifts and communicate issues to on‑duty manager.
• Manage guest car keys and oversee airport/crew transportation as needed.
• Promote good public relations and meet guest expectations.
• Coordinate parking space and cleanliness with shift teams.

Skills

English fluency

Customer focus

Public relations

Teamwork

Education

Vocational training in hospitality

Tools

Driving license

Job description

Rotana Hotels in Dubai seeks a guest‑facing Driver to assist arriving and departing guests, escort them to the lobby, and support transportation needs with a professional, service‑driven mindset.

The role requires hospitality training, a valid local driving license, and fluent English. You will maintain knowledge of hotel services, handle guest inquiries, and cooperate with shifts to ensure smooth operations.