Guest Services Coordinator

EuroTech; Dubai; On-site; AED 74,000 - 98,000; Full time

Benefits offered by this job

Accommodation provided

Competitive salary

Job summary

EuroTech in Dubai is seeking a motivated Guest Services Coordinator to deliver exceptional service to guests. You will assist with check-in/out, coordinate guest requests, and uphold professional standards to ensure a seamless experience.

The role requires a hospitality-related degree, 2+ years of relevant experience, strong communication skills, and fluency in English. Accommodation is provided along with a competitive salary; multilingual abilities are a plus.

Qualifications

• Bachelor's degree in Hospitality or related field.
• Minimum of 2 years experience in a similar role.
• Fluent in English (additional languages is a plus).

Responsibilities

• Greet guests upon arrival and assist with check-in procedures.
• Handle all guest inquiries and requests promptly.
• Coordinate room assignments and ensure all guest preferences are met.
• Maintain accurate records of room availability and reservations.
• Address any issues or complaints from guests with professionalism and efficiency.
• Provide recommendations for local attractions, restaurants, etc.
• Assist with check-out procedures including collecting payments, processing invoices, etc.
• Collaborate with other departments to ensure smooth operations throughout the hotel.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Time management

Under pressure

Microsoft Office

Education

Bachelor's degree in Hospitality or related field

Tools

Microsoft Office Suite

Job description

Guest Services Coordinator

We are in search of a highly motivated and customer-oriented Guest Services Coordinator to join our team in Dubai. As the Guest Services Coordinator, you will be responsible for providing exceptional customer service to our guests, ensuring their needs and requests are met in a timely manner. Your main duties will include assisting with check-in and check-out procedures, coordinating guest requests and inquiries, and maintaining a high level of professionalism at all times.

Key Requirements

• Bachelor's degree in Hospitality or related field
• Minimum of 2 years experience in a similar role
• Excellent communication and interpersonal skills
• Fluent in English (additional languages is a plus)
• Strong organizational and time-management skills
• Ability to work under pressure and handle multiple tasks simultaneously
• Proficient in Microsoft Office Suite

Responsibilities

• Greet guests upon arrival and assist with check-in procedures
• Handle all guest inquiries and requests promptly
• Coordinate room assignments and ensure all guest preferences are met
• Maintain accurate records of room availability and reservations
• Address any issues or complaints from guests with professionalism and efficiency
• Provide recommendations for local attractions, restaurants, etc.
• Assist with check-out procedures including collecting payments, processing invoices, etc.
• Collaborate with other departments to ensure smooth operations throughout the hotel

We offer a competitive salary of 1800$ per month, along with accommodation. This is an excellent opportunity for recent graduates looking to start their career in the hospitality industry.

Candidates from Kenya who are fluent in English are preferred.