Guest Services Bell Attendant & Driver

Bin Sulayem Investments LLC

Dubai

On-site

AED 45,000 - 95,000

Full time

14 days+

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Job summary

Avani Deira Dubai Hotel is seeking a guest-focused Bell Service Desk team member to anticipate guest needs, greet guests, and coordinate luggage and transport arrangements. You will support day-to-day operations and ensure the lobby remains clean and welcoming.

The role emphasizes warm, professional service across a busy lobby, handling inquiries and assisting guests with varied requests while collaborating with hotel departments to deliver a smooth guest experience.

Responsibilities

To anticipate all guest needs and handle all guest inquiries.
To participate in the effective day to day operation at the Bell service desk.
To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
To ensure that the lobby area is always clean and tidy.
To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
Assist guests with the luggage and provide a luggage storage service for guest.
To coordinate delivery of messages and other items to the guest room.
To assist guests who require special attention.
Complete all other shift duties as outlined on shift checklist.
To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
Assist all other areas of the hotel when required.