Guest Services Bell Attendant

Fujairah Rotana Resort & Spa; Abu Dhabi; On-site; AED 33,000 - 67,000; Full time

Job summary

Fujairah Rotana Resort & Spa is seeking a guest-focused Bellboy to join our Front Office team in Abu Dhabi. You will warmly welcome guests, assist with luggage, and coordinate with departments to ensure a seamless experience from arrival to departure.

Responsibilities include handling messages and deliveries promptly, maintaining the concierge desk and storeroom, and keeping guests informed about local services and hotel amenities.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Job description

Fujairah Rotana Resort & Spa is seeking a guest-focused Bellboy to join our Front Office team in Abu Dhabi. You will warmly welcome guests, assist with luggage, and coordinate with departments to ensure a seamless experience from arrival to departure.

Responsibilities include handling messages and deliveries promptly, maintaining the concierge desk and storeroom, and keeping guests informed about local services and hotel amenities.