Guest Services Associate – Cinema Front of House

Dubai Holding; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Dubai Holding Entertainment is hiring an Associate - Guest Operations to deliver exceptional guest experiences and ensure smooth front-of-house at Roxy Cinemas. You will be the face of the brand, providing professional service and supporting safety, presentation, and operational excellence.

Requirements include 1-3 years in customer service or related fields, excellent English, and a flexible schedule. Prior cinema or hospitality experience is a plus, with potential involvement in promotional

Qualifications

• High School Certificate or equivalent.
• 1-3 years in customer service, hospitality, retail, entertainment, or F&B.
• Excellent customer service and guest engagement skills.
• Strong communication and interpersonal abilities.
• Ability to work in a fast-paced, team-oriented environment.
• Comfortable working flexible shifts, including weekends and public holidays.

Responsibilities

• Deliver outstanding customer service and create memorable cinema experiences for guests.
• Provide information, assistance, and support to guests while handling inquiries professionally.
• Operate ticketing and POS systems efficiently and accurately.
• Support crowd management and enforce cinema policies for safety.
• Handle cash transactions, ticket control, and end-of-shift procedures.
• Perform duties across front-of-house areas: ticketing, ushering, and guest services.
• Assist with promotional activities, events, and cinema campaigns as required.
• Ensure compliance with company policies, health & safety standards, and procedures.
• Support receipt, handling, and distribution of cinema materials as needed.
• Maintain cleanliness and presentation across the cinema, fostering a positive culture.
• Contribute to team success by supporting colleagues during peak times.

Skills

Customer service

Guest engagement

Communication skills

Teamwork

Cash handling

English proficiency

Education

High School Certificate

Tools

Vista ticketing systems

Job description

Dubai Holding Entertainment is hiring an Associate - Guest Operations to deliver exceptional guest experiences and ensure smooth front-of-house at Roxy Cinemas. You will be the face of the brand, providing professional service and supporting safety, presentation, and operational excellence.

Requirements include 1-3 years in customer service or related fields, excellent English, and a flexible schedule. Prior cinema or hospitality experience is a plus, with potential involvement in promotional