Guest Operations Associate — Premium Cinema Experience

Dubai Holding; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Dubai Holding Entertainment is seeking an Associate – Guest Operations to deliver exceptional guest experiences and ensure smooth operations at Roxy Cinemas. You will be the face of the brand, providing professional service while supporting all front‑of‑house activities and maintaining high safety and presentation standards.

Responsibilities include ticketing, guest assistance, crowd management, cash handling, and contributing to cinema campaigns.

Qualifications

• 1–3 years in customer service, hospitality, retail, entertainment, or F&B.
• Excellent customer service and guest engagement.
• Strong communication and interpersonal skills.
• Ability to work in fast-paced, team environment.
• Willing to work weekends and public holidays.
• Basic cash handling experience.
• Follow safety and hygiene procedures.
• Positive, friendly, and professional attitude.
• Good English communication skills.

Responsibilities

• Deliver outstanding customer service and create memorable cinema experiences for guests.
• Provide information, assistance, and support to guests while responding to enquiries and requests professionally.
• Operate ticketing and point-of-sale systems efficiently and accurately.
• Support crowd management and enforce cinema policies to ensure a safe and enjoyable environment.
• Handle cash transactions, ticket control, and end-of-shift financial procedures.
• Perform duties across all front-of-house areas, including ticketing, ushering, and guest services.
• Assist with promotional activities, marketing events, and cinema campaigns as required.
• Ensure compliance with company policies, health & safety standards, and operational procedures.
• Support the receipt, handling, and distribution of cinema materials and supplies when required.
• Maintain cleanliness, presentation standards, and a positive work culture across the cinema.
• Contribute to team success by completing assigned tasks effectively and supporting colleagues during busy operational periods.

Skills

Customer service

Hospitality experience

Retail/entertainment

Strong communication

Teamwork

Flexible shifts

Cash handling

Safety procedures

English proficiency

Education

High School Certificate

Job description

Dubai Holding Entertainment is seeking an Associate – Guest Operations to deliver exceptional guest experiences and ensure smooth operations at Roxy Cinemas. You will be the face of the brand, providing professional service while supporting all front‑of‑house activities and maintaining high safety and presentation standards.

Responsibilities include ticketing, guest assistance, crowd management, cash handling, and contributing to cinema campaigns.