Guest Services Agent - Luxury Hotel (East Slavic Fluent)

Confidential Jobs; Dubai; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Accommodation provided

Staff transportation between hotel and

Ticket encashment

Performance incentives

Staff discounts

Job summary

Confidential hotel in Dubai is seeking a Guest Services Agent to join our front-of-house team. You will welcome guests, assist with check-in/out, and provide accurate information about facilities and local attractions, delivering warm, attentive service.

You will respond to guest questions, coordinate with other departments, and anticipate needs in a fast-paced luxury environment. East Slavic fluency and strong English communication are essential, and weekend/public holiday shifts are required.

Qualifications

• Fluency in East Slavic with strong English communication.

Responsibilities

• Welcome guests with professionalism and brand-aligned service standards.
• Assist with check-in, check-out, room assignments, and guest registration processes.
• Provide accurate information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and concerns promptly and efficiently.
• Anticipate guests' service needs and act on preferences where possible.
• Coordinate with relevant departments to ensure smooth service delivery.

Skills

East Slavic language

English communication

Customer-service mindset

Multitasking

Front Office experience

Tools

Opera PMS

Job description

Confidential hotel in Dubai is seeking a Guest Services Agent to join our front-of-house team. You will welcome guests, assist with check-in/out, and provide accurate information about facilities and local attractions, delivering warm, attentive service.

You will respond to guest questions, coordinate with other departments, and anticipate needs in a fast-paced luxury environment. East Slavic fluency and strong English communication are essential, and weekend/public holiday shifts are required.