Guest Experience Officer

Uplift People Consulting; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Uplift People Consulting's client, a global aviation services company, seeks a Guest Experience Officer to craft a seamless private-aviation guest journey from arrival to departure.

You will be the primary contact for guests, ensuring exceptional service, proactive problem resolution, and close coordination with operational teams.

A strong background in luxury hospitality, VIP service, and ability to work in multicultural environments is essential.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management, Hotel Administration, Tourism Management, Business Administration or Customer Experience Management.
• Professional certifications such as Forbes Travel Guide Luxury Hospitality Standards, IATA Customer Service, First Aid/CPR are advantageous.
• Minimum 24 years in guest-facing hospitality or customer service roles.
• Experience in VIP lounges, executive terminals, private aviation, luxury hospitality settings.
• Experience handling guest complaints and service recovery; ability to work in multicultural environments.

Responsibilities

• Create a seamless, personalized guest journey from arrival to departure.
• Serve as primary contact for guests, ensuring exceptional service standards.
• Proactively resolve issues and coordinate with operations across departments.

Skills

Guest services

Communication

Problem solving

Coordination

Multicultural experience

Education

Hospitality Management (Diploma/Bachelors)

Hotel Administration

Tourism Management

Business Administration

Customer Experience Management

Job description

About Our Client

Our client is a global aviation services company that provides luxury services for private aviation.

The Guest Experience Officer is responsible for creating a seamless personalized and memorable guest journey from arrival to departure. The role serves as the primary point of contact for guests ensuring exceptional service standards proactive problem resolution and close coordination with operational departments.

Qualifications:

Education

Diploma or Bachelors degree in:

• Hospitality Management Hotel Administration Tourism Management Business Administration Customer Experience Management. Communications Professional certifications are advantageous:
• Forbes Travel Guide Luxury Hospitality Standards Customer Service Excellence Certification IATA Customer Service (for airport environments) First Aid/CPR

Experience

Minimum:

• 24 years in guest-facing hospitality or customer service roles Experience in one or more of:
• Airport VIP lounges Executive terminals Private aviation (FBO)Luxury restaurants Fine dining Cruise terminals Premium retailor lifestyle hospitality Preferred:
• Experience serving VIPsdiplomats executives or high-net-worth individuals
• Experience handling guestcomplaints and service recovery
• Experience working in multicultural environments