Guest Relations Officer

A Group; Dubai; On-site; AED 78,000 - 145,000; Full time

Job summary

A prominent hospitality group in Dubai is seeking a Guest Relations Officer to enhance guest satisfaction. The role involves welcoming guests, addressing inquiries and complaints, and coordinating services with various departments. A strong focus on personalized service and maintaining guest records is essential. This position offers an opportunity to elevate the hotel's reputation through exemplary service. Interested candidates can send their CV to the provided email.

Responsibilities

• Welcome and assist guests during check-in and check-out.
• Handle guest inquiries, complaints, and special requests efficiently.
• Coordinate with front office, housekeeping, F&B, and other departments for smooth service.
• Maintain records of VIP guests and ensure personalized attention.
• Provide information about hotel services, facilities, and local attractions.
• Monitor guest feedback and implement service improvements.
• Resolve guest issues promptly to ensure high satisfaction.

Job description

We are hiring Guest Relations Officer who will ensure excellent guest experiences, handle inquiries and complaints, and provide personalized seamless service that enhances the hotel’s reputation and guest satisfaction.

Key Responsibilities

• Welcome and assist guests during check-in and check-out
• Handle guest inquiries, complaints, and special requests efficiently
• Coordinate with front office, housekeeping, F&B, and other departments for smooth service
• Maintain records of VIP guests and ensure personalized attention
• Provide information about hotel services, facilities, and local attractions
• Monitor guest feedback and implement service improvements
• Resolve guest issues promptly to ensure high satisfaction

CANDIDATE CAN SEND THEIR CV TO EMAIL: [e-mail]