Team Leader - Front Office

Hyatt Hotels Corporation; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Hyatt Hotels Corporation in Abu Dhabi is seeking a dynamic Team Leader – Front Office to supervise the Front Office team, ensure seamless guest service, and uphold Hyatt's hospitality standards.

The role emphasizes strong leadership, guest interaction resolution, and collaboration with other departments to deliver an exceptional experience while managing shifts, schedules, and daily operations.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or related field.
• 2–4 years of front office experience including supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office and hotel/property management systems.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Lead day-to-day operations of the Front Office team to deliver an exceptional guest experience.
• Maintain the highest standards of hospitality and a positive work environment.
• Resolve guest concerns and drive operational excellence.

Education

Bachelor's degree or diploma in Hospitality Management, Business Administration, or related field

Tools

MS Office

Hotel/Property Management Systems

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

We are seeking a dynamic, service-oriented, and experienced Team Leader – Front Office to lead the day-to-day operations of our Front Office team and deliver an exceptional guest experience. This role is responsible for ensuring seamless front desk operations, maintaining the highest standards of hospitality, and fostering a positive and professional environment for both guests and team members. The ideal candidate will demonstrate strong leadership skills, a passion for customer service, and the ability to effectively manage guest interactions, resolve concerns, and drive operational excellence

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 2–4 years of front office experience, including supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office and hotel/property management systems.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.

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