Guest Service Expert - Dining Experience

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 50,000 - 67,000; Full time

Job summary

The Ritz-Carlton Dubai in Dubai, United Arab Emirates, seeks a Guest Service Expert - Dining Experience to deliver luxury service, prepare tables, coordinate with the kitchen, and maintain pristine service areas during daily Food and Beverage operations. Based at the DIFC property, this on-site role emphasizes proactive guest engagement and teamwork with culinary colleagues.

Ideal candidates will have less than 1 year of related experience and a high school diploma or GED, with a strong

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience: Less than 1 year.
• Supervisory experience: No supervisory experience required.

Responsibilities

• Prepare and set tables for dining service.
• Interact professionally with guests throughout their meal.
• Serve guests according to established Food and Beverage standards.
• Communicate effectively with kitchen colleagues.
• Help coordinate service between the dining area and culinary team.
• Clean and organize assigned work areas.
• Maintain and handle service supplies appropriately.
• Read and visually verify menu information.
• Respond proactively to guest and restaurant service requirements.
• Follow company policies and operational procedures.
• Maintain established quality expectations.
• Perform other reasonable job duties requested by supervisors.

Skills

Food and Beverage service

Restaurant guest interaction

Table preparation

Dining room operations

Kitchen communication

Food and beverage serving

Menu information verification

Service area cleaning

Supply handling

Guest service coordination

Restaurant teamwork

Quality standards compliance

Professional hospitality communication

Education

High school diploma or GED

Job description

Guest Service Expert - Dining Experience

Job Snapshot

Role: Guest Service Expert

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Food Services / Hospitality

Experience: Less than 1 year of related work experience

Job Type: Full-time

Position Overview

The Guest Service Expert - Dining Experience is a full-time Hospitality opportunity with The Ritz-Carlton in Dubai, United Arab Emirates. Based at the DIFC property off Sheikh Zayed Road, this role supports memorable restaurant experiences by serving guests, preparing tables, coordinating with the kitchen, maintaining service areas, and handling supplies throughout daily Food and Beverage operations. The position is centered on making each dining interaction feel like part of the overall luxury hotel experience rather than a routine transaction. Guest Service Experts take initiative, remain attentive to operational needs, and work closely with culinary and restaurant colleagues to support smooth, professional service.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Food Services / Hospitality

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full-time

Job Number 26110887

Position Type: Non-Management Work Arrangement

This is an on-site position and is not located remotely.

Role Context

Restaurant service requires continuous coordination between guests, service colleagues, and the kitchen. The Guest Service Expert contributes across this entire workflow, from preparing the dining environment to interacting with guests and keeping work areas ready for service. The role requires an active approach and the flexibility to move between guest-facing and operational responsibilities according to the needs of the restaurant.

Key Responsibilities

• Prepare and set tables for dining service.
• Interact professionally with guests throughout their meal.
• Serve guests according to established Food and Beverage standards.
• Communicate effectively with kitchen colleagues.
• Help coordinate service between the dining area and culinary team.
• Clean and organize assigned work areas.
• Maintain and handle service supplies appropriately.
• Read and visually verify menu information.
• Respond proactively to guest and restaurant service requirements.
• Follow company policies and operational procedures.
• Maintain established quality expectations.
• Perform other reasonable job duties requested by supervisors.

Dining Experience

The Guest Service Expert helps create an environment where food and beverages are only one part of the overall experience. Professional interaction, table readiness, communication with the kitchen, cleanliness, and timely service all contribute to how guests perceive their meal. Initiative is important. The role requires awareness of what is happening throughout the service area and a willingness to respond when guests or colleagues require assistance.

Restaurant Operations

The position supports both front-of-house service and the practical activities required to keep the restaurant functioning efficiently. During a shift, responsibilities may move between table preparation, direct guest service, kitchen communication, cleaning, and supply management. Each activity should be completed without compromising service or quality standards.

Ideal Profile

This role is suitable for candidates with some exposure to Food and Beverage service who want to develop their experience within luxury hospitality. Candidates should be comfortable working directly with guests, collaborating with restaurant and culinary colleagues, following service procedures, and remaining physically active during busy operating periods.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year of related work experience.

Supervisory Experience: No supervisory experience required.

License or Certification: None required.

Skills Set

• Food and Beverage service
• Restaurant guest interaction
• Table preparation
• Dining room operations
• Kitchen communication
• Food and beverage serving
• Menu information verification
• Service area cleaning
• Supply handling
• Guest service coordination
• Restaurant teamwork
• Quality standards compliance
• Professional hospitality communication

Safety and Professional Standards

The Guest Service Expert contributes to a safe workplace by following company policies, procedures, and established operating requirements. Uniform and personal appearance must remain professional, communication should be appropriate to the luxury hospitality environment, and quality standards must be upheld throughout each shift.

Physical Requirements

The role requires standing, sitting, or walking for extended periods and movement across sloping, uneven, or slippery surfaces. Candidates must be able to:

• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Move and handle objects weighing up to 50 pounds with assistance.
• Reach overhead and below the knees.
• Bend, twist, pull, and stoop while completing assigned duties.
• Read and visually verify menu and other operational information.

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards form the foundation of the brand 's luxury hospitality culture. Associates are expected to learn and exemplify principles including the Employee Promise, Credo, and Service Values while creating gracious, thoughtful, and memorable dining experiences.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz-Carlton Gold Standards.