Guest Service Agent

Mövenpick Hotels & Resorts; Dubai; On-site; AED 60,000 - 108,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Learning programs

Growth opportunities

Job summary

Grand Plaza Mövenpick Media City is seeking a friendly Front Office Agent to warmly welcome guests, check them in/out, and handle inquiries with professionalism.

You will coordinate with departments, promote loyalty programs, and maintain up-to-date knowledge of services and local attractions to enhance guest satisfaction.

Qualifications

• Experience in guest-facing roles within hotels is preferred.
• Strong command of English; Arabic language fluency is required.
• Able to multitask and maintain accuracy in a fast-paced setting.

Responsibilities

• Warmly welcome and check-in guests with a professional first impression.
• Handle inquiries, requests, and concerns promptly and courteously.
• Process check-outs and accurate billing for a smooth departure.
• Coordinate with departments to fulfill guest needs and resolve issues.
• Maintain knowledge of hotel services, local attractions, and events.
• Promote hotel amenities and loyalty programs to drive revenue.
• Manage reservations and room assignments efficiently.
• Keep front desk clean and organized; assist with admin tasks.

Skills

Guest service

English communication

Arabic language skills

Interpersonal skills

Multitasking

Attention to detail

PMS familiarity

Shift flexibility

Education

High school diploma or equivalent

Tools

Hotel PMS software

Job description

Job Description:

Your team and working environment:

Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. "What if" are two words with endless possibilities and we want to turn your wishes and ideas into moments - moments that are uncomplicated, personal and human.

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

• Warmly welcome and efficiently check-in guests, providing a friendly and professional first impression
• Manage guest inquiries, requests, and concerns promptly and courteously
• Process check-outs and handle billing accurately, ensuring a smooth departure experience
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests
• Promote hotel amenities and loyalty programs to enhance guest experience and drive revenue
• Handle reservations and room assignments efficiently
• Maintain the front desk area in a clean and organized manner
• Assist with administrative tasks such as report generation and inventory management
• Ensure compliance with hotel policies and safety procedures at all times

Qualifications

• Previous experience in a similar guest service role, preferably in a hotel or hospitality setting
• Strong written and verbal communication skills in English;
• Fluency in Arabic, both written and spoken, is required
• Excellent interpersonal skills with the ability to interact professionally with guests and team members
• Proven ability to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with a commitment to accuracy in all aspects of work
• Proficiency in hotel management systems and basic computer skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to remain calm and empathetic when handling guest concerns or complaints
• Knowledge of UAE culture and customs is beneficial
• High school diploma or equivalent; hospitality-related education is a plus
• Positive attitude and enthusiasm for delivering exceptional customer service

Additional Information

What Is In It For You

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world