Front Desk Agent

Legacy Hotels Holding; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Legacy Hotels Holding is seeking a Front Desk Agent in Dubai to provide a warm, welcoming guest experience from arrival to departure. You will handle check-in/check-out, respond to inquiries, and maintain guest records and reservations with a high standard of professionalism.

You will collaborate with other departments to meet guest needs, uphold hotel policies, and ensure privacy and satisfaction during every guest's stay in a fast-paced hospitality environment.

Qualifications

• Provide warm, welcoming guest experience.
• Handle check-in and check-out efficiently.
• Respond to guest inquiries and requests.

Responsibilities

• Deliver efficient, courteous service from arrival through departure.
• Greet guests by name when possible and escort to rooms.
• Assist guests with inquiries about hotel activities and local services.
• Maintain accurate guest records and manage reservations.
• Collaborate with other departments to meet guest needs.
• Adhere to cashiering standards and accurately post incidental charges.
• Protect guest privacy and maintain confidentiality.
• Demonstrate knowledge of hotel policies, facilities, and events.

Skills

Customer service

Communication

Attention to detail

Tools

Front Office Software

Job description

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.