Guest Reservations Specialist – Service & Promotions

Millennium-Hotels-and-Resorts-Mea; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Millennium Hotels and Resorts MEA in Dubai is seeking a Reservations Agent to be the first point of contact for guests looking to book rooms. You will handle inquiries across phone, email, and online platforms with a focus on accuracy and courtesy.

Responsibilities include confirming availability, communicating rates and amenities, processing reservations, and updating guest information. You will also promote current offers and collaborate with the reservations team to optimize capacity.

Responsibilities

• Assist guests in making room reservations through phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Process reservations accurately and efficiently.
• Verify guest details and payment information to confirm bookings.
• Promote special offers and packages to enhance guest experience.
• Maintain knowledge of hotel policies and room types.
• Collaborate with reservations team to manage inventory.

Job description

Millennium Hotels and Resorts MEA in Dubai is seeking a Reservations Agent to be the first point of contact for guests looking to book rooms. You will handle inquiries across phone, email, and online platforms with a focus on accuracy and courtesy.

Responsibilities include confirming availability, communicating rates and amenities, processing reservations, and updating guest information. You will also promote current offers and collaborate with the reservations team to optimize capacity.