Guest Reservations Specialist

Aloft; Abu Dhabi; Presencial; AED 50.000 - 60.000; Jornada completa

Descripción de la vacante

Aloft Abu Dhabi is seeking a Reservations Agent to handle incoming requests, make changes, and manage cancellations by phone, fax, or mail. You will determine guest needs, verify availability and rates, and document special requests in our reservation system.

You’ll explain policies and assist with questions while maintaining a professional, guest-focused approach. The role emphasizes sales techniques to maximize revenue, confidentiality, and teamwork within a Marriott-affiliated brand in the

Formación

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilidades

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify room availability and explain rates, guarantees, policies, and special requests.
• Input and access data in the reservation system; note special reservation types and codes.
• Follow escalation procedures for guest concerns and maintain confidentiality.
• Provide professional language, answer telephones with proper etiquette, and support team goals.

Conocimientos

Clear communication

Phone etiquette

Teamwork

Customer service

Educación

High school diploma or GED

Herramientas

Reservation system

Descripción del empleo

Aloft Abu Dhabi is seeking a Reservations Agent to handle incoming requests, make changes, and manage cancellations by phone, fax, or mail. You will determine guest needs, verify availability and rates, and document special requests in our reservation system.

You’ll explain policies and assist with questions while maintaining a professional, guest-focused approach. The role emphasizes sales techniques to maximize revenue, confidentiality, and teamwork within a Marriott-affiliated brand in the