Arabic-Speaking Reservations Agent - Guest Experience

W Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

W Hotels on Yas Island, Abu Dhabi, United Arab Emirates is seeking a full-time Reservations agent (Non-Management). You will process reservation requests by phone, fax, or mail, verify availability, and input data into the reservation system to help maximize revenue.

The role requires a high school diploma or GED; no related work experience or supervisory experience is required. This frontline hospitality position sits within the Reservations category of Marriott International’s W Hotels brand.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests; input data into the reservation system.

Education

High school diploma or GED equivalent

Job description

W Hotels on Yas Island, Abu Dhabi, United Arab Emirates is seeking a full-time Reservations agent (Non-Management). You will process reservation requests by phone, fax, or mail, verify availability, and input data into the reservation system to help maximize revenue.

The role requires a high school diploma or GED; no related work experience or supervisory experience is required. This frontline hospitality position sits within the Reservations category of Marriott International’s W Hotels brand.