Guest Relations Specialist - 5-Star UAE Resort (Multilingual)

SmartRecruiters, Inc.; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Accor employee rates

Training & development

Career growth opportunities

CSR initiatives

Job summary

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a Guest Relations Officer to welcome guests from arrival to departure, ensuring a memorable stay. You will greet guests, check-in, respond to requests with exceptional service, promote hotel facilities, and look for opportunities to upsell while building lasting relationships with guests and stakeholders.

Arabic, German, Russian or French language skills are a plus, and experience with Opera is mandatory to manage reservations and

Qualifications

• Minimum 1 year of guest relations experience at a 5-star UAE resort.
• Multilingual abilities including Arabic, German, Russian, or French are a plus.
• Experience using Opera PMS is mandatory.
• Strong relationship-building and networking skills.
• Excellent communication of thoughts, actions, and opportunities.

Responsibilities

• Greet, check-in, respond to requests while providing exceptional service
• Take initiative to add a personalized experience
• Promote hotel facilities and upsell to enhance guest stay

Skills

Guest relations

Networking

Communication

Tools

Opera

Job description

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a Guest Relations Officer to welcome guests from arrival to departure, ensuring a memorable stay. You will greet guests, check-in, respond to requests with exceptional service, promote hotel facilities, and look for opportunities to upsell while building lasting relationships with guests and stakeholders.

Arabic, German, Russian or French language skills are a plus, and experience with Opera is mandatory to manage reservations and