Guest Relations Officer / Receptionist

AccorHotels Middle East; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

QE2, a luxury floating hotel in Dubai, seeks an experienced Front Desk Agent to deliver exceptional guest service at the reception desk.

You will handle check-in/out via Opera, coordinate with reservations, sales and housekeeping, and maintain occupancy reports to ensure guest satisfaction.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE.
• Proficiency in Opera and Microsoft
• Fluency in English; additional languages are a plus

Responsibilities

• Coordinate occupancy with reservations, sales and housekeeping to optimise guest satisfaction.
• Manage and greet guests, monitor and resolve requests.
• Perform check-in/check-out using Opera system.
• Welcome guests, answer inquiries and incoming calls.
• Prepare occupancy and guest reports; maintain arrival reports.
• Inform guests of rates and services and manage reservations.
• Check and manage room allocation; communicate rates and services.
• Assist concierge and handle safety deposit boxes and emergencies.

Skills

Fluent English

Excellent communication

Organizational skills

Tools

Opera

Microsoft Office

Job description

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

• Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check IN/OUT of guests using Opera system.
• Welcome and greet guests, answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE.
• Proficiency in Opera and Microsoft
• Fluency in English; additional languages are a plus
• Excellent communication and organizational skills