Guest Relations Officer

Jobsatdubai; Dubai; On-site; AED 44,640 - 78,120; Full time

Job summary

Shangri-La Dubai is seeking a Guest Relations Officer to enhance guest relations and provide exceptional services in a luxury hotel environment. The role demands strong interpersonal skills and the ability to handle guest requests efficiently, contributing to an unforgettable experience.

Successful candidates will communicate fluently in English and the local language, pride themselves on their hospitality skills, and tackle challenges head-on. Join us at Shangri-La Dubai to create memorable experiences for our guests.

Qualifications

• Takes pride in being a hotelier.
• Strong interpersonal and communication skills.
• Can-do attitude is essential.
• Fluent in English and the local language.
• Willingness to face challenges.

Responsibilities

• Enhance guest relations and loyalty scores.
• Provide support for smooth Guest Relations operations.
• Handle guest requests efficiently.
• Provide guest services like check-in and check-out.
• Contribute to a memorable hotel experience.

Skills

Interpersonal skills

Communication skills

Customer service

Fluency in English

Job description

Guest Relations Officer

Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world’s most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and officesoffer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As a Guest Relations Officer, we rely on you to:

• Enhance guest relations and loyalty scores
• Provide support to ensure a smooth and efficient Guest Relations Operation
• Handle all guest requests in a timely, professional and efficient manner
• Provide all-rounded guest services such as checking in and out
• Contribute towards a memorable hotel experience for all guests

We are looking for someone who:

• Takes pride in being a hotelier
• Has strong interpersonal and communication skills
• Has a can-do attitude
• Communicates with fluency in English and local language
• Has no fear of challenges