Guest Relations Lead: Elevate Guest Experience

Jobsatdubai; Dubai; On-site; AED 44,640 - 78,120; Full time

Job summary

Shangri-La Dubai is seeking a Guest Relations Officer to enhance guest relations and provide exceptional services in a luxury hotel environment. The role demands strong interpersonal skills and the ability to handle guest requests efficiently, contributing to an unforgettable experience.

Successful candidates will communicate fluently in English and the local language, pride themselves on their hospitality skills, and tackle challenges head-on. Join us at Shangri-La Dubai to create memorable experiences for our guests.

Qualifications

• Takes pride in being a hotelier.
• Strong interpersonal and communication skills.
• Can-do attitude is essential.
• Fluent in English and the local language.
• Willingness to face challenges.

Responsibilities

• Enhance guest relations and loyalty scores.
• Provide support for smooth Guest Relations operations.
• Handle guest requests efficiently.
• Provide guest services like check-in and check-out.
• Contribute to a memorable hotel experience.

Skills

Interpersonal skills

Communication skills

Customer service

Fluency in English

Job description

Shangri-La Dubai is seeking a Guest Relations Officer to enhance guest relations and provide exceptional services in a luxury hotel environment. The role demands strong interpersonal skills and the ability to handle guest requests efficiently, contributing to an unforgettable experience.

Successful candidates will communicate fluently in English and the local language, pride themselves on their hospitality skills, and tackle challenges head-on. Join us at Shangri-La Dubai to create memorable experiences for our guests.