Guest Relations Officer

Jobsatdubai; Abu Dhabi; On-site; AED 111,600 - 167,400; Full time

Job summary

Jobsatdubai is seeking a Guest Relations Officer for the Front Office at Shangri-La Qaryat al Beri in Abu Dhabi. This role is crucial as it represents the guest’s first experience upon arrival, and candidates who are passionate about delivering excellent service are encouraged to apply.

The successful candidate should demonstrate a high level of standards, have prior experience in luxury hospitality, and possess a warm, friendly character. Responsibilities include ensuring smooth check-in/out processes and maintaining professionalism within the team.

Qualifications

• Previous experience in luxury hospitality/customer service.
• A high level of standards.
• Lives and breathes the Shangri-La Values.

Responsibilities

• Interact with clients and understand their needs.
• Keep Check-In/Check-Out process smooth and enjoyable for the guest.
• Ensure cash handling and credit policies/procedures are followed.
• Maintain a high standard of professionalism amongst Front Office colleagues.
• Make sure that the department remains clean, tidy, and presentable at all times.
• Review guest requests and where possible make sure they are acknowledged and carried out.
• Anticipate and exceed guests' wants and needs.
• Coordinate daily with housekeeping and engineering to ensure maintenance/cleanliness is a priority.
• Assist other departments where necessary.

Skills

Attention to detail

Warm and friendly character

Efficiency and punctuality

Leadership abilities

Ability to work in a fast paced environment

Job description

Guest Relations Officer

Front Office, Shangri-La Qaryat al Beri, Abu Dhabi

An exciting opportunity has opened up in our Front Office team as a Guest Relations Officer. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.

What are we looking for?

• A high level of Standards.
• Efficiency and punctuality.
• Attention to detail.
• A warm and friendly character.
• Ability to work in a fast paced environment.
• An individual who leads and inspires others.
• Previous experience in luxury hospitality/customer service.
• Lives and breathes the Shangri-La Values.

What will youdo?

• Interactwith clients and understand their needs.
• Keep Check-In/Check-Out process smooth and enjoyable for the guest.
• Ensure cash handling and credit policies/procedures are followed.
• Maintain a high standard of professionalism amongst Front Office colleagues.
• Make sure that the department remains clean, tidy and presentable at all times.
• Review guest requests and where possible make sure they are acknowledged and carried out.
• Anticipate and exceed guests wants and needs.
• Coordinate daily with housekeeping and engineering to ensure maintenance/cleanliness is a priority.
• Assist other departments where necessary.