Guest Relations Officer

WeSource HR; Al Ain; On-site; AED 45,000 - 67,000; Full time

Job summary

WeSource HR in the United Arab Emirates is seeking a guest services associate to warmly welcome guests, answer inquiries, and ensure a high level of satisfaction. The role requires coordinating with departments to fulfill requests and handling VIP guests with care.

Candidates should have hospitality or customer service experience, strong English, and a professional appearance. Immediate joining is required, with a 1-month contract that may extend.

Qualifications

• Previous hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Good command of English; additional languages are an advantage.
• Professional appearance and positive attitude.
• Flexible to work shifts, weekends, and public holidays.
• Must be available to join immediately.

Responsibilities

• Welcome and assist guests in a professional and friendly manner.
• Handle guest inquiries, requests, and complaints efficiently.
• Ensure a high level of guest satisfaction.
• Coordinate with relevant departments to resolve guest needs.
• Provide accurate information about facilities, services, and activities.
• Handle VIP guests and special requests with care.
• Maintain professional service standards at all times.

Skills

Communication skills

Interpersonal skills

Job description

Working Hours: 9 hours/day, 6 days/week

Contract: 1 month, extendable

Visa: Own visa required

Joining: Immediate

Responsibilities

• Welcome and assist guests in a professional and friendly manner.
• Handle guest inquiries, requests, and complaints efficiently.
• Ensure a high level of guest satisfaction.
• Coordinate with relevant departments to resolve guest needs.
• Provide accurate information about facilities, services, and activities.
• Handle VIP guests and special requests with care.
• Maintain professional service standards at all times.

Requirements

• Previous hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Good command of English; additional languages are an advantage.
• Professional appearance and positive attitude.
• Flexible to work shifts, weekends, and public holidays.
• Must be available to join immediately.