Assistant Guest Relations Manager

AccorHotel; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

AccorHotel in Abu Dhabi seeks a seasoned Guest Relations professional to lead daily front desk interactions and ensure premium guest experiences.

You will coach a team, coordinate with departments, manage VIP services, and report on satisfaction metrics to drive continuous service improvements.

Qualifications

• Strong interpersonal communication and problem-solving skills.
• Excellent command of English; additional languages are a plus.

Responsibilities

• Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.
• Handle guest inquiries requests and complaints professionally ensuring timely resolution.
• Proactively engage with VIPs regular guests and special groups to enhance satisfaction and loyalty.
• Monitor guest satisfaction and provide feedback to management for service improvements.
• Supervise and support the Guest Relations team in daily operations.
• Coordinate with Front Office Concierge Housekeeping and other departments to ensure seamless guest experiences.
• Maintain guest records preferences and special requests in the hotel system.
• Assist in preparing daily reports VIP arrival plans and guest recognition programs.
• Support the Guest Relations Manager in audits inspections and quality control initiatives.
• Assist in planning and executing special events VIP services and guest recognition programs.
• Ensure proper arrangements for guest amenities surprises and personalized services.

Skills

Interpersonal communication

Problem solving

English fluency

Job description

• Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.




• Handle guest inquiries requests and complaints professionally ensuring timely resolution.




• Proactively engage with VIPs regular guests and special groups to enhance satisfaction and loyalty.




• Monitor guest satisfaction and provide feedback to management for service improvements.




• Supervise and support the Guest Relations team in daily operations.




• Provide coaching and guidance to team members to maintain service standards.




• Coordinate with Front Office Concierge Housekeeping and other departments to ensure seamless guest experiences.




• Maintain guest records preferences and special requests in the hotel system.




• Assist in preparing daily reports VIP arrival plans and guest recognition programs.




• Support the Guest Relations Manager in audits inspections and quality control initiatives.




• Assist in planning and executing special events VIP services and guest recognition programs.




• Ensure proper arrangements for guest amenities surprises and personalized services.

Qualifications :

• Minimum 35 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.




• Strong interpersonal communication and problem-solving skills.




• Excellent command of English; additional languages are a plus.




• Ability to handle difficult situations with professionalism and discretion.

Remote Work :

No

Employment Type :

Full-time