Guest Relations Officer

Iiqaf; Dubai; On-site; AED 55,800 - 89,280; Full time

Job summary

IIQAF in Dubai is seeking a dedicated Guest Relations Officer to enhance guest satisfaction and maintain positive relationships.

You will welcome guests, handle inquiries, and coordinate with departments to ensure excellent service. Ideal candidates will have strong communication skills, customer service orientation, and experience in hospitality.

Join a team committed to delivering outstanding guest experiences in a dynamic environment.

Qualifications

• Previous experience in a similar role in the hospitality industry is preferred.
• Ability to remain calm and professional in stressful situations.
• Flexibility to work in shifts, including weekends and holidays.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Handle guest inquiries, requests, and complaints promptly.
• Coordinate with other departments for timely guest request fulfillment.
• Maintain a database of guest information and preferences.
• Assist in organizing special events and promotions for guests.
• Monitor guest feedback and identify areas for improvement.
• Ensure all guest areas are clean and well-maintained.
• Collaborate with the team to uphold company standards.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Attention to detail

Proficiency in MS Office

Fluency in English

Tools

Reservation management systems

Job description

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, construction, manpower supply, education and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Australia, Singapore, and GCC.

Description

We are currently seeking a dedicated Guest Relations Officer to join IIQAF in Dubai. As a Guest Relations Officer, you will play a crucial role in ensuring exceptional guest experiences and maintaining positive relationships with our clientele. This position is vital to our company as you will be the first point of contact for guests, representing our brand and upholding our reputation in the hospitality industry. You will be involved in a variety of projects aimed at enhancing guest satisfaction and loyalty, ultimately contributing to the success of IIQAF.

Responsibilities

• Welcome guests in a friendly and professional manner, providing assistance and information as needed.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Coordinate with other departments to ensure guest requests are fulfilled in a timely manner.
• Maintain a database of guest information and preferences to personalize their experience.
• Assist in organizing and implementing special events and promotions for guests.
• Monitor guest feedback and reviews to identify areas for improvement.
• Ensure all guest areas are clean, organized, and well-maintained.
• Collaborate with the team to uphold company standards and policies.

Requirements

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a proactive approach.
• Ability to remain calm and professional in stressful situations.
• Attention to detail and problem-solving skills.
• Proficiency in MS Office and reservation management systems.
• Previous experience in a similar role in the hospitality industry is preferred.
• Fluency in English; knowledge of other languages is a plus.
• Flexibility to work in shifts, including weekends and holidays.