Guest Relations Officer

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 33,000 - 78,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Dubai is seeking a guest services associate for a museum environment. You will welcome visitors, explain exhibitions, and guide movement across galleries with a professional, friendly approach.

The role requires excellent communication, strong customer service, and cultural interest. You will handle inquiries, registrations, and queues while supporting accessibility needs and coordinating with other museum teams. Weekend and holiday shifts are required.

Qualifications

• Strong communication and interpersonal skills required.
• Experience in museums, cultural attractions, hospitality, tourism or premium guest services preferred.
• Interest in culture, heritage, arts and museums.

Responsibilities

• Welcome and assist visitors in a professional and friendly manner.
• Provide information about museum exhibitions, galleries, programs, events and facilities.
• Guide visitors and support smooth movement across museum areas.
• Explain basic cultural, historical and exhibition-related information to guests.
• Handle visitor enquiries, feedback and complaints professionally.
• Support VIP guests, school groups, tourists and special events when required.
• Assist with visitor registration, ticketing, queues and crowd management.
• Ensure museum rules, visitor guidelines and cultural protocols are followed.
• Coordinate with security, events, operations and other museum teams.
• Support accessibility requirements and provide assistance to visitors with special needs.
• Report incidents and operational issues to the supervisor.

Skills

Excellent communication

Interpersonal skills

Guest engagement

Professional appearance

Education

Diploma/Bachelor's degree in Tourism, Hospitality, Culture, History, Arts, Customer Service or related field

Job description

Key Responsibilities

• Welcome and assist visitors in a professional and friendly manner.


• Provide information about museum exhibitions, galleries, programs, events and facilities.


• Guide visitors and support smooth movement across museum areas.


• Explain basic cultural, historical and exhibition-related information to guests.


• Handle visitor enquiries, feedback and complaints professionally.


• Support VIP guests, school groups, tourists and special events when required.


• Assist with visitor registration, ticketing, queues and crowd management.


• Ensure museum rules, visitor guidelines and cultural protocols are followed.


• Coordinate with security, events, operations and other museum teams.


• Support accessibility requirements and provide assistance to visitors with special needs.


• Report incidents, visitor concerns and operational issues to the supervisor.


• Maintain a high standard of personal presentation and customer But consider a slight change here: while a business context may be necessary, your keywords are too generic. It might improve more with a more targeted call to action.

Requirements

• Diploma/Bachelor's degree in Tourism, Hospitality, Culture, History, Arts, Customer Service or related field preferred.


• Previous experience in museums, cultural attractions, hospitality, tourism, luxury retail, aviation or premium guest services preferred.


• Excellent communication and interpersonal skills.


• Strong customer service and guest-emgagement skills.


• Interest in culture, heritage, arts and museums.


• Professional appearance and confident presentation.


• Ability to work shifts, weekends and public holidays.