Guest Relations Officer

iiqaf; Abu Dhabi; On-site; AED 78,000 - 84,000; Full time

Job summary

IIQAF Group in Abu Dhabi is seeking a professional Guest Relations Officer to elevate guest satisfaction and deliver exceptional hospitality service. The role focuses on guest services, front office coordination, complaints handling, and building strong guest relationships.

The successful candidate will thrive in a fast-paced hotel environment, work flexible shifts including weekends, and ensure service standards across UAE hospitality operations.

Qualifications

• Experience in guest relations or front office roles.
• Experience in hotel or hospitality environment preferred.
• Flexible shifts including weekends and holidays.

Responsibilities

• Welcome and assist guests professionally upon arrival and during their stay.
• Handle guest inquiries, requests, and complaints.
• Coordinate with front desk, housekeeping, and operations teams.
• Promote hotel services and amenities.
• Maintain guest records and feedback logs.
• Support check-in and check-out processes.
• Resolve issues promptly to maintain positive guest experience.
• Ensure compliance with hospitality service standards in UAE.

Skills

Guest services

Front office

Complaint handling

Customer relationship management

Hospitality coordination

Job description

Company: IIQAF Group
Location: Abu Dhabi, UAE
Industry: Hospitality
Salary: AED 7,000 – AED 7,500 per month
Job Type: Full-Time

Job Overview

IIQAF Group is seeking a professional and customer-focused Guest Relations Officer in Abu Dhabi to enhance guest satisfaction and deliver exceptional hospitality service. The ideal candidate will have experience in guest services, front office operations, complaint handling, customer relationship management, and hospitality coordination.

This position is ideal for candidates searching for Guest Relations Officer jobs in Abu Dhabi, Guest Services Executive UAE, Hotel Guest Relations roles, Hospitality Customer Service positions, or Front Office Guest Support jobs.

Key Responsibilities

• Welcome and assist guests professionally upon arrival and during their stay
• Handle guest inquiries, requests, and complaints efficiently
• Ensure high levels of guest satisfaction and service quality
• Coordinate with front desk, housekeeping, and operations teams
• Maintain accurate guest records and feedback logs
• Support check-in and check-out processes when required
• Promote hotel/hospital services and amenities
• Resolve issues promptly to maintain positive guest experience
• Ensure compliance with hospitality service standards in UAE

Requirements

• Proven experience as Guest Relations Officer, Guest Services Executive, or Front Office Agent
• Experience in hotel or hospitality environment preferred
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Professional appearance and customer-focused attitude
• Ability to work flexible shifts, including weekends and holidays
• Proficiency in hospitality management systems preferred
• Immediate availability preferred