Call Center Agent

iiqaf; Abu Dhabi; On-site; AED 78,000 - 89,000; Full time

Job summary

IIQAF Group in Abu Dhabi is seeking a professional Call Center Agent to support our hospitality operations through inbound and outbound calls, reservations, and guest assistance.

The role requires excellent communication, familiarity with CRM or call management systems, and the ability to work in shifts; immediate availability is preferred.

Qualifications

• Previous experience as Call Center Agent or Customer Service Representative
• Experience in hospitality or hotel environment preferred
• Excellent verbal communication skills
• Strong problem-solving and customer service abilities
• Familiarity with CRM or call management systems
• Ability to work in shifts if required
• Professional attitude and team-oriented mindset
• Immediate availability preferred

Responsibilities

• Handle inbound and outbound calls professionally and efficiently
• Assist guests with inquiries, reservations, and service information
• Provide accurate information about hospitality services and facilities
• Log calls and update customer records in CRM systems
• Resolve complaints and ensure high levels of guest satisfaction
• Coordinate with front office and operations teams
• Follow company communication standards and hospitality policies
• Meet performance targets and service quality benchmarks
• Maintain confidentiality of customer information

Skills

Inbound outbound calls

Customer service

Reservation handling

Guest support

Contact centre operations

Tools

CRM systems

Call management systems

Job description

Company: IIQAF Group
Location: Abu Dhabi, UAE
Industry: Hospitality
Salary: AED 7,000 – AED 8,000 per month
Job Type: Full-Time

Job Overview

IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.

This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently
• Assist guests with inquiries, reservations, and service information
• Provide accurate information about hospitality services and facilities
• Log calls and update customer records in CRM systems
• Resolve complaints and ensure high levels of guest satisfaction
• Coordinate with front office and operations teams
• Follow company communication standards and hospitality policies
• Meet performance targets and service quality benchmarks
• Maintain confidentiality of customer information

Requirements

• Previous experience as Call Center Agent or Customer Service Representative
• Experience in hospitality or hotel environment preferred
• Excellent verbal communication skills
• Strong problem-solving and customer service abilities
• Familiarity with CRM or call management systems
• Ability to work in shifts if required
• Professional attitude and team-oriented mindset
• Immediate availability preferred