Guest Experience Specialist

Iiqaf; Dubai; On-site; AED 55,800 - 89,280; Full time

Job summary

IIQAF in Dubai is seeking a dedicated Guest Relations Officer to enhance guest satisfaction and maintain positive relationships.

You will welcome guests, handle inquiries, and coordinate with departments to ensure excellent service. Ideal candidates will have strong communication skills, customer service orientation, and experience in hospitality.

Join a team committed to delivering outstanding guest experiences in a dynamic environment.

Qualifications

• Previous experience in a similar role in the hospitality industry is preferred.
• Ability to remain calm and professional in stressful situations.
• Flexibility to work in shifts, including weekends and holidays.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Handle guest inquiries, requests, and complaints promptly.
• Coordinate with other departments for timely guest request fulfillment.
• Maintain a database of guest information and preferences.
• Assist in organizing special events and promotions for guests.
• Monitor guest feedback and identify areas for improvement.
• Ensure all guest areas are clean and well-maintained.
• Collaborate with the team to uphold company standards.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Attention to detail

Proficiency in MS Office

Fluency in English

Tools

Reservation management systems

Job description

IIQAF in Dubai is seeking a dedicated Guest Relations Officer to enhance guest satisfaction and maintain positive relationships.

You will welcome guests, handle inquiries, and coordinate with departments to ensure excellent service. Ideal candidates will have strong communication skills, customer service orientation, and experience in hospitality.

Join a team committed to delivering outstanding guest experiences in a dynamic environment.