Guest Relations Leader | Luxury Private Club Experience

The First Group Hospitality; Abu Dhabi; On-site; AED 140,000 - 220,000; Full time

Job summary

The Royal Stables Private Members Club in Abu Dhabi is seeking a Guest Relations Manager to lead exceptional service delivery, member satisfaction, and guest experience across the club. Responsibilities include, but are not limited to: Lead and oversee the guest relations function across the private members club.

Welcome and engage members, guests, VIPs, and visitors with warmth and professionalism. Build strong, personalised relationships with members and regular guests.

Qualifications

• 4+ years of experience in guest relations, hospitality, luxury hotels, private clubs, concierge services, or a similar role.
• Proven experience managing VIP, high-net-worth, and international guests.
• Excellent communication, interpersonal, presentation, and relationship-building skills.
• Knowledge of luxury hospitality standards and service etiquette.

Responsibilities

• Lead and oversee the guest relations function across the private members club.
• Welcome and engage members, guests, VIPs, and visitors with warmth and professionalism.
• Build strong, personalised relationships with members and regular guests.
• Ensure a seamless and memorable experience throughout each guest’s visit.
• Coordinate with concierge, valet, hospitality, membership, events, equestrian, and operations teams.

Skills

Guest relations

VIP service

Luxury hospitality

CRM systems

Interpersonal skills

Job description

The Royal Stables Private Members Club in Abu Dhabi is seeking a Guest Relations Manager to lead exceptional service delivery, member satisfaction, and guest experience across the club. Responsibilities include, but are not limited to: Lead and oversee the guest relations function across the private members club.

Welcome and engage members, guests, VIPs, and visitors with warmth and professionalism. Build strong, personalised relationships with members and regular guests.