VIP Private Club Butler: Guest Relations Host

The First Group Hospitality; Abu Dhabi; On-site; AED 100,000 - 156,000; Full time

Job summary

The Royal Stables Private Members Club in Abu Dhabi seeks a Guest Relations Host (Butler) to deliver personalised, discreet service to members, VIPs, and guests. Welcome arrivals, coordinate with teams, and ensure a seamless luxury experience from check-in to departure.

2+ years in luxury hospitality or private clubs, fluency in English, and a polished, professional appearance are essential for success in this role.

Qualifications

• 2+ years of experience in butler service, guest relations, luxury hospitality, private clubs, hotels, or a similar role.
• Experience serving VIP, high-net-worth, and international guests is highly desirable.
• Excellent communication, interpersonal, and customer service skills.
• Strong understanding of luxury service standards, etiquette, and personalisation.
• Warm, attentive, polished, discreet, and naturally hospitable.
• Ability to anticipate guest needs and deliver proactive service.
• Excellent grooming, presentation, posture, and professional manner.
• Strong attention to detail and ability to remember guest preferences.
• Calm, composed, and solution-focused under pressure.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of the UAE market and local cultural expectations is an advantage.
• Fluency in English is required; Arabic is highly desirable.

Responsibilities

• Welcome and warmly receive members, VIPs, and guests upon arrival.
• Provide personalised butler-style service throughout the guest experience.
• Anticipate and respond proactively to members’ needs, preferences, and requests.
• Build strong, discreet, and trusted relationships with members and guests.
• Assist with seating, dining, refreshments, reservations, bookings, and special arrangements.
• Provide information about club facilities, services, programmes, events, and experiences.
• Coordinate with concierge, valet, hospitality, membership, events, equestrian, and operations teams.
• Support VIP visits, private functions, celebrations, and member-only events.
• Prepare and maintain guest areas, tables, lounges, and service settings to luxury standards.
• Assist with luggage, personal belongings, packages, and other guest requirements when needed.
• Maintain accurate records of member preferences, requests, and service notes.
• Handle enquiries, feedback, and concerns professionally and discreetly.
• Ensure a seamless and personalised experience from arrival through departure.
• Maintain high standards of presentation, grooming, etiquette, and service.
• Ensure all interactions reflect the Royal Stables’ luxury positioning and brand standards.
• Maintain strict confidentiality when handling member, guest, and personal information.
• Support daily opening, closing, service preparation, and club presentation procedures.
• Assist with maintaining a welcoming, elegant, and comfortable club environment.
• Report operational issues, service concerns, and guest feedback to the relevant manager.
• Perform other guest relations, butler, hospitality, and member service duties as required.

Skills

Butler service

Guest relations

Luxury hospitality

VIP guests

Job description

The Royal Stables Private Members Club in Abu Dhabi seeks a Guest Relations Host (Butler) to deliver personalised, discreet service to members, VIPs, and guests. Welcome arrivals, coordinate with teams, and ensure a seamless luxury experience from check-in to departure.

2+ years in luxury hospitality or private clubs, fluency in English, and a polished, professional appearance are essential for success in this role.